New Lock up with viewer open

Jim MSP

• 24. Februar 2013 17:28

I have found that when CO 7 starts up when I have left a custom workspace open with a viewer on my 2nd monitor, CO locks up with a "unhandled exception ..." error.
If I close the viewer window as soon as it pops up, CO will continue starting.
CO opens normally if I don't have the viewer open.

Is anyone else seeing this?

I will send the details off in a support case later today.

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  Drew Altdo

  • 25. Februar 2013 11:33

  I haven't seen it but it may be specific to the workspace parameters.
  Try to update to 7.1 and if the issue still exists just give us your workspace in a support case.
  
  http://www.phaseone.com/en/Downloads/Ca ... Pro-7.aspx

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  Jim MSP

  • 25. Februar 2013 13:58

  I already filed a support case with the error details.
  I wasn't aware of 7.1 - I'll try it later today and see what happens.

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  Jim MSP

  • 25. Februar 2013 16:34

  At this point, I have not seen the issue with v7.1 -- good news.
  The issue, as also described by support, is related to launching the program with images on both screens, as was the situation when exiting it.
  I have tried both Catalog mode and sessions. In both cases, and with a limited number of restarts, the problem did not arise.
  Good news.

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