PhaseOne Software Not Helping My Stress Level Tonight...
I have been using the light version of Capture One with my Nikon D3. It is a *great* RAW converter. So on the long-standing advice of my friend Drew Gardner, I finally took the plunge and bought a used PhaseOne 645DF, 80 Schneider LS and P25+ back, with which I am very happy.
But I have spent an entire night of aggravation with the C1 software.
1. My camera came with a copy C1 5 Pro. When I installed it, it overwrote my pre-existing C1 (non Pro) software. After that, the C1 5 Pro key would not work. Neither would my previous key would not work on my light version, rendering it dead. Sigh. I just spent a chunk on the camera lens and back. Now I had little choice but to upgrade to the latest Pro 6, for $300. Okay (but still pretty PO'd at having had my light version rendered useless.)
So I paid up for the C1 6 Pro version, looking forward to at least being able to tether and shoot IIQ's .
I have a perfectly good (and ridiculously short -- that's not the problem) Firewire 800 to 400 cord, a newish MacBook Pro and the new expensive software that killed my old software is not recognizing my P25+ when trying to tether. Salt to the wound, I did not know until after the fact (and am still not sure) that maybe I need a *different* piece of software to tether my P25+ back than Pro 6? Do I need DB? Whatever that is?
I am not looking forward to having to buy a THIRD version of C1 to be able to tether my camera. Do I need to? I love your gear, and I love your RAW converter. But the hoops I feel like I am having to jump through on the software are leaving me pretty stressed. C'mon, guys.
Help?
David Hobby
But I have spent an entire night of aggravation with the C1 software.
1. My camera came with a copy C1 5 Pro. When I installed it, it overwrote my pre-existing C1 (non Pro) software. After that, the C1 5 Pro key would not work. Neither would my previous key would not work on my light version, rendering it dead. Sigh. I just spent a chunk on the camera lens and back. Now I had little choice but to upgrade to the latest Pro 6, for $300. Okay (but still pretty PO'd at having had my light version rendered useless.)
So I paid up for the C1 6 Pro version, looking forward to at least being able to tether and shoot IIQ's .
I have a perfectly good (and ridiculously short -- that's not the problem) Firewire 800 to 400 cord, a newish MacBook Pro and the new expensive software that killed my old software is not recognizing my P25+ when trying to tether. Salt to the wound, I did not know until after the fact (and am still not sure) that maybe I need a *different* piece of software to tether my P25+ back than Pro 6? Do I need DB? Whatever that is?
I am not looking forward to having to buy a THIRD version of C1 to be able to tether my camera. Do I need to? I love your gear, and I love your RAW converter. But the hoops I feel like I am having to jump through on the software are leaving me pretty stressed. C'mon, guys.
Help?
David Hobby
0
-
Hi, I think that some inquiries before buying would have helped you a lot. You would have saved a few dollars when you had upgraded your light version to CO Pro 6. Yes, Phase One is very flexible in upgrade options. On the other hand, licenses are not transferrable to another user. CO DB 6 is free but only supports editing your Phase One back files, not your DSLR's.
Regarding your tethering issue, this could be a power issue. I do not have the proper information at hand now regarding your P25+ back as I am traveling, but you should probably use battery power on the back. New MacBook Pro models can be limited in power towards the back.0 -
Hey Paul-
Thanks for the reply. I actually read a lot on this forum and in other sources before buying the Phase One. That kind of item is not exactly a casual purchase for me.
From all appearances, it looked like the camera came with a more functional piece of software than the one I owned. I knew the software came with new camera purchases, so I assumed that it was necessary for use and would transfer. What I did not know was that it was not only not transferable, but merely trying to install it would render useless something I had already purchased.
That would have all been a nonissue if the new software had worked. And yes, I did upgrade from the C1 express, but that was still $300.
Thanks for the idea on the battery power. I will try that and see if C1 Pro 6 will recognize my back. I still do not know if C1 Pro 6 will work with my back, because the FAQ entry only lists every other camera that it supports. And the FAQ entry for the DB version lists the PhaseOne cameras as being supported.
But I'll cross my fingers and try it. Many thanks.0 -
Nope. That wasn't it. (I tried both hard-selecting battery as the power source and IEEE 1394 as the storage. Not being recognized.
Does the C1 Pro 6 software tether to a PhaseOne p25+ back, or do I need the free DB version. Obviously, I am reluctant to install a fourth version of C1 after having the second version invalidate my paid-for first version...0 -
Do you have the latest version of C1? I think right now it is 6.3.2
There was a bug at one point where C1 6.something would not tether a back when you had lion installed. I had a problem with my P45+ that was fixed by a new release of C1.0 -
NN-
Yep, I have 6.3.2. And I have not even started running Lion yet, just for reasons like this.
Thanks,
DH0 -
You should open a support case. The Ninja's are pretty good. They hangout here but support case is fastest. [quote="NN235721UL" wrote:
NN-
Yep, I have 6.3.2. And I have not even started running Lion yet, just for reasons like this.
Thanks,
DH0 -
[quote="NN235721UL" wrote:
...
Thanks for the idea on the battery power. I will try that and see if C1 Pro 6 will recognize my back. I still do not know if C1 Pro 6 will work with my back, because the FAQ entry only lists every other camera that it supports. And the FAQ entry for the DB version lists the PhaseOne cameras as being supported.
CO Pro 6 supports both raw editing/processing and tethering to your P25+, no doubt. It is also in the release notes. In these notes there are separate sections for the raw file support and tether support which will clarify the differences.
Set your P25+ to run on battery power. I believe you can set that from the back's menu.0 -
Hey Paul-
I tried the battery power setting on the P25+ back. That didn't do the trick either. I am swamped with assignment work right now so the tethering woes have since been placed on the back burner. There is definitely a learning curve to C1 Pro after having been so long in Photoshop. But the program is pretty awesome once I get to know it. B&W conversions are insanely good.
Thanks,
DH0 -
[quote="NN235721UL" wrote:
I tried the battery power setting on the P25+ back. That didn't do the trick either.
Using a battery alone is not likely the solution.
Tethering problems can stem from insufficient power (same as the P20, P25 and H series). Putting a battery in the back is a great first step but its possible the back is not choosing the battery over the firewire cable as a power source. In order to properly remedy this outside of back settings you need to 'cut' the power from the computer and thus force the back to use the battery and then the power issue is no more. To do this you would need a "no power" adaptor (Part #70508).
The other alternative is to remove the battery all together and use a "Powered Repeater Hub" for the firewire cable that plugs into a standard wall socket. This will ensure the firewire power does not deviate from Spec.
http://www.phaseone.com/en/search/artic ... nguageid=10 -
Drew-
Thank you very much. If this is a Firewire issue, that is (fortunately) very easily and cheaply solvable. Buying a Phase One feels like like buying a very expensive car. I ended up buying the software twice. If I can solve this issue without having to buy a Very Special Fireware Cable Made With Unicorn Hair from some far off dealer, I will be very happy.
1. My MacBook pro has Firewire 800, which is (I believe) otherwise known as 9-pin Firewire.
2. P25+ is 6-pin Firewire, but needs to lose the 2 power pins.
3. 4-pin is equivalent to 6-pin w/o the power.
so
4. Going in order of MacBook to P25+, I would want a 9-pin to male 4-pin cord (less than 4.5m) with a female 4-pin to male 6-pin adapter at the 4-pin end. Since we are using an adapter, I'd keep it even a little shorter (maybe 10 feet) to account for an internal friction connector in the adapter. Play it safe.
Source:
http://www.monoprice.com/products/produ ... 1&format=2
http://www.monoprice.com/products/produ ... 1&format=2
(BTW, Monoprice is an amazing resource. Quality is very, very good on their good stuff and price is ridiculously good.)
Does this sound right? If so, that is a relief.
Many thanks,
DH0 -
If you want to play it safe, I would suggest you simply get a Repeater Hub.
There are far less points of failure in a Hub System and you get more reliability in terms of power.0 -
You can check captureintegration site. There you will find the proper firewire cable and the hub at very good prices.
http://www.captureintegration.com/store ... cessories/
I will suggest keeping the 800 to 400 15' cable and the proper hub that fits your laptop ports.0
Post ist für Kommentare geschlossen.
Kommentare
12 Kommentare