[Follow-up]My first impression of the PO Support

Vertex

• 18. Juli 2015 20:05

@Jim_DK

I apologize, that I have to open a new thread, unfortunately the old thread was locked. I think you understand, that I would like to answer your question by myself.

I have used the contact information on this page
For both of my contact mails I have got an automatic reply mail on the 2.6 and the 11.6. - I got no case number. As I already said I got no further e-mail from PhaseOne.

btw., it seems the e-mail notification of the forum does not work, that is the reason, I have not replied at once.

One last word, please do not treat me like a troublemaker I am a paying customer - I have to say my patience is a little stretched at the moment.

best wishes
Erik

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  Jim_DK

  • 18. Juli 2015 20:25

  I don't nor would I treat you as a trouble maker.
  
  This simply needs to be handled in the correct channel, which is support.
  
  As we don't deal with the emails on that page, only the cases filed via the support channel, your original post questioning the support response was a little unfair.
  
  If you make a case we will get right on it Monday morning.

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  Vertex

  • 18. Juli 2015 21:00

  Thank you Jim, I understand what you mean. Normally I would not discuss those issues in the forum, but I have not seen any alternative. Now everything is fine.
  
  I wish you a nice weekend.
  cu
  Erik

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  Dana Bibeault

  • 20. Juli 2015 16:18

  I have posted a few cases and got reply's within 2 days. There was one time I thought I posted a ticket but it didn't go through... I entered another one and apparently it went through and got the response.
  
  I heard most of Europe takes 4 weeks off in July for "Holiday". If that is still the case enjoy!

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  Ulf Liljegren

  • 21. Juli 2015 19:58

  I heard most of Europe takes 4 weeks off in July for "Holiday".

  
  
  Most people do take some vacation during the summer but we make sure we are always staffed in U.S, Europe and Asia.

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  Mark Sealey

  • 22. Juli 2015 16:01

  And I'd be so grateful if one of the hard-working folk from PO would comment on the progress towards fixing email alerts from this forum, please.
  
  I think many of us would find it extremely useful.
  
  Thanks - and good luck!

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