Tethering stability 8.3.4 D800E
Before I open a case with C1 I have one question. I am pretty sure that the new 8.3.4 version has degraded the teetering capabilities. I have changed nothing in my workflow. Not the Camera D800E not the cable (teether tools) nor the computer. All I did was just a simple upgrade but now... teetering is not as rock solid as it was before. On an average session it will loose sync at least 3/4 times. Take the battery out, unplug reset the camera and it comes back. AGAIN I have NOT!! changed anything from my previous workflow, where everything was working flawlessly.
Any one else experiencing this?
Alessandro
Any one else experiencing this?
Alessandro
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Did you updated to El Capitan? Looks like tethering greatly decrease on latest MacOS. 0 -
If you also updated to El Capitan at the same time, then it is probably caused by El Capitan.
Try it with a powered USB hub.0 -
[quote="Andriy.Okhrimets" wrote:
Did you updated to El Capitan? Looks like tethering greatly decrease on latest MacOS.
I upgraded to El capitan only after PO released 8.3.4 that was certified 100% compliant with that OS. So who's problem is it now?0 -
The problem is that based on feedback on this forum and my personal experience as well, stability of tethering on D800 and other cameras greatly decreased after El Capitan update. I know that PO claims that it is 100% compatible but, I would rather still try to downgrade to see if solves tethering issues. 0 -
[quote="alececco" wrote:
[quote="Andriy.Okhrimets" wrote:
Did you updated to El Capitan? Looks like tethering greatly decrease on latest MacOS.
I upgraded to El capitan only after PO released 8.3.4 that was certified 100% compliant with that OS. So who's problem is it now?
With tethering, there is always a lot more than just CO, most of which are out of our control. We have the Canon SDK, USB drivers, USB ports and hubs, USB cables, cameras where some are more worn than other and so on.
We don't see a general tethering slow-down in-house, and with so many other fixes and improvements, we cannot just shelf a much asked for 10.11 update until every doubt is eliminated. If that is the way, lead-time should be measured in years, not weeks or months.
Please be sure to create a support-case if you haven't done so already. We continue to investigate all reports.0 -
Christian is not a slow it is actually camera random disconnects, in my case which I cannot trace fully down. But because I shot tethered not often I cannot reproduce it for 100% propability. 0 -
[quote="Andriy.Okhrimets" wrote:
Christian is not a slow it is actually camera random disconnects, in my case which I cannot trace fully down. But because I shot tethered not often I cannot reproduce it for 100% propability.
With the USB3 Micro B connector, ALWAYS use the brace provided with the camera (this goes for D810, D800(/e) and 5ds(/r)). This connector is basically not suited for this kind of application without an external brace to hold it snug in place.
(hence the Phase One back uses a deeply recessed USB3 Full size B connector).
So how can a software-update affect hardware? Drivers are also updated, and they can have a lot of effect on timings and stability of the hardware.
As I said, we are constantly trying to improve stability, performance and functionality of Capture One, and tethering is no exception. The reports listed here and through Support Cases (which is the preferred way, I might add), are very valuable to us, as they help us improve CO.0 -
Thank Christian Gruner but as I recall your words correctly you do not observe issues with Tethering instability on 10.11 compared to 10.10 in lab environment.
And 10.11 has no impact on stability of tethering.
Correct?0 -
[quote="Andriy.Okhrimets" wrote:
Thank Christian Gruner but as I recall your words correctly you do not observe issues with Tethering instability on 10.11 compared to 10.10 in lab environment.
And 10.11 has no impact on stability of tethering.
Correct?
I am not going to exclude that 10.11 can have an impact on some combinations of hardware, timings and software. As an engineer, that would be plain wrong of me.
There will always be observations of unintended behavior, but we have not, so far, seen a systematic deterioration of the tethering stability.0 -
Hi Christian - I posted in another thread about tethering issues with a trashcan Mac Pro running 10.9.5. Do you have any lab issues with this setup and C1P 8.3 and up? I really don't like to update OS unless I really have to - I see no benefit unless vital software like C1P breaks for some reason. 0 -
[quote="Christian Gruner" wrote:
[quote="Andriy.Okhrimets" wrote:
Thank Christian Gruner but as I recall your words correctly you do not observe issues with Tethering instability on 10.11 compared to 10.10 in lab environment.
And 10.11 has no impact on stability of tethering.
Correct?
I am not going to exclude that 10.11 can have an impact on some combinations of hardware, timings and software. As an engineer, that would be plain wrong of me.
There will always be observations of unintended behavior, but we have not, so far, seen a systematic deterioration of the tethering stability.
Christian, I opened a case today. I sent a detailed video of what happens. It is a shame because teetering was working flawlessly before. Like this is not usable again. SO now we will go around and around until it gets fixed again. I had really no reason to upgrade to El capitan but since your guys certified 8.4.3 i did... and I got burned0 -
[quote="Edward51" wrote:
Hi Christian - I posted in another thread about tethering issues with a trashcan Mac Pro running 10.9.5. Do you have any lab issues with this setup and C1P 8.3 and up? I really don't like to update OS unless I really have to - I see no benefit unless vital software like C1P breaks for some reason.
If you have no benefit from updating, and your system is working, there really is no reason to upgrade.0 -
[quote="alececco" wrote:
[quote="Christian Gruner" wrote:
[quote="Andriy.Okhrimets" wrote:
Thank Christian Gruner but as I recall your words correctly you do not observe issues with Tethering instability on 10.11 compared to 10.10 in lab environment.
And 10.11 has no impact on stability of tethering.
Correct?
I am not going to exclude that 10.11 can have an impact on some combinations of hardware, timings and software. As an engineer, that would be plain wrong of me.
There will always be observations of unintended behavior, but we have not, so far, seen a systematic deterioration of the tethering stability.
Christian, I opened a case today. I sent a detailed video of what happens. It is a shame because teetering was working flawlessly before. Like this is not usable again. SO now we will go around and around until it gets fixed again. I had really no reason to upgrade to El capitan but since your guys certified 8.4.3 i did... and I got burned
You do have the option of downgrading? If you no reason to be on 10.11, as you say, just dowgrade to 10.10.0 -
[quote="Christian Gruner" wrote:
[quote="Edward51" wrote:
Hi Christian - I posted in another thread about tethering issues with a trashcan Mac Pro running 10.9.5. Do you have any lab issues with this setup and C1P 8.3 and up? I really don't like to update OS unless I really have to - I see no benefit unless vital software like C1P breaks for some reason.
If you have no benefit from updating, and your system is working, there really is no reason to upgrade.
But I cannot get a Canon to tether to the 2013 Mac Pro running 10.9.5 and C1P 8.3 and up. I have no reason to go to Mac 10.10 or 10.11 but wondering if there is an issue with later versions of C1P and this Mac Pro, laptops tether fine.0 -
Hey Edward I'm on a trashcan mac with 10.10.5 and C1 8.3.4 and the Canon 5ds tethers fine. I recommend upgrading system software. Any other camera and I use C1 8.1.1 0 -
[quote="dale11833" wrote:
Hey Edward I'm on a trashcan mac with 10.10.5 and C1 8.3.4 and the Canon 5ds tethers fine. I recommend upgrading system software. Any other camera and I use C1 8.1.1
Hi Dale,
Thanks for the confirmation - have you used a 1Dx on the same trashcan? I'm guessing its a firmware update for the Mac Pro video cards that is only done in the OS update.0 -
I've used the 1Dx with C1 8.1.1 and below. Not with 8.3.4. I was getting artifacts on my processed files in Mac OS 10.9 with the D700 video cards (hardware acceleration set to auto in c1 prefs) in the trashcan. After updating to 10.10 the artifacts disappeared. 0 -
[quote="Christian Gruner" wrote:
If you have no benefit from updating, and your system is working, there really is no reason to upgrade.
Christian, I did roll back and guess what?? it works great, hence it is a problem with software. 8.3.4 is NOT El capitan compatible at least as far as teether is concerned. I filed a support case but the response was not encouraging. Every year when apple release a system upgrade, this forum heats up with complaints and such.I think it is important that you guys should be open to the ideas that sometimes your software it not working and it has bugs. The first ever! comments from PO is " well you are doing something wrong" Which might be the case sometimes, however 50% of the times there are real bugs in your software. A little more open mind I think would go a long way in bettering your great product and I think some of the tensions that are happening on this forum. I hope one day you might get around and track what the hell is going on with El captain and 8.3.4 and why teetering does not synch as it used to do. It is all explained in the video I sent along with my support case ( learned to send videos with support cases a long time ago...)0 -
[quote="alececco" wrote:
[quote="Christian Gruner" wrote:
If you have no benefit from updating, and your system is working, there really is no reason to upgrade.
Christian, I did roll back and guess what?? it works great, hence it is a problem with software. 8.3.4 is NOT El capitan compatible at least as far as teether is concerned. I filed a support case but the response was not encouraging. Every year when apple release a system upgrade, this forum heats up with complaints and such.I think it is important that you guys should be open to the ideas that sometimes your software it not working and it has bugs. The first ever! comments from PO is " well you are doing something wrong" Which might be the case sometimes, however 50% of the times there are real bugs in your software. A little more open mind I think would go a long way in bettering your great product and I think some of the tensions that are happening on this forum. I hope one day you might get around and track what the hell is going on with El captain and 8.3.4 and why teetering does not synch as it used to do. It is all explained in the video I sent along with my support case ( learned to send videos with support cases a long time ago...)
Please keep a proper tone. Read the forum rules. Rude language will simply not be tolerated. We are adults, and I am sure we all known how to be polite, and still state our opinion.
As I said previously, we have not yet seen a systematic issue on 10.11 tethering with D800e or D810. Does that that mean that there can't be issues on some few machines? No. We will keep on monitoring and investigating (as we always do, and always have)0 -
[quote="Christian Gruner" wrote:
[quote="alececco" wrote:
[quote="Christian Gruner" wrote:
If you have no benefit from updating, and your system is working, there really is no reason to upgrade.
Christian, I did roll back and guess what?? it works great, hence it is a problem with software. 8.3.4 is NOT El capitan compatible at least as far as teether is concerned. I filed a support case but the response was not encouraging. Every year when apple release a system upgrade, this forum heats up with complaints and such.I think it is important that you guys should be open to the ideas that sometimes your software it not working and it has bugs. The first ever! comments from PO is " well you are doing something wrong" Which might be the case sometimes, however 50% of the times there are real bugs in your software. A little more open mind I think would go a long way in bettering your great product and I think some of the tensions that are happening on this forum. I hope one day you might get around and track what the hell is going on with El captain and 8.3.4 and why teetering does not synch as it used to do. It is all explained in the video I sent along with my support case ( learned to send videos with support cases a long time ago...)
Please keep a proper tone. Read the forum rules. Rude language will simply not be tolerated. We are adults, and I am sure we all known how to be polite, and still state our opinion.
Christian, sorry but I fail to see where there is rude language in my message and an improper tone. This is exactly what I was referring actually. There is always a sense of defense every time we the customers approach anyone from customer support with a problem we are having. When 8.3.2 was out I actually wrote a post praising how teetering was working flawlessly. Because it was. At the same time I feel that it is not working now and I wrote a post about it. If this is rude language and improper tone kindly explain to me.0 -
Perhaps Christian is sensitive to the use of the word "hell" - but your post seemed perfectly reasonable to me, too, Alec. 0 -
I think Apple continues to have their battery work longer by reducing power consumption and this includes power to USB3 ports. I use several different powered hubs and cable combinations.
So I would suggest that better hardware is needed to tether. I find that the flimsy plastic micro USB3 [ braces ] are not sufficient to provide rock solid connection. I now use a Lock Port cage and micro USB3 to full size USB3 B [ female ] gold plated adapter. This and this alone has proved to solve my tether issues.
My advice is to try the Lock Port and not to point your finger at Phase One. Remember that when you point a finger at someone 3 digits are pointed back at you.0 -
[quote="Grant Kernan" wrote:
I think Apple continues to have their battery work longer by reducing power consumption and this includes power to USB3 ports. I use several different powered hubs and cable combinations.
That's an interesting suggestion.
In theory such power management issues might also apply to any portable hardware - maybe desktop too - via the Power Management settings and without any obvious "visibility" in terms of, for example, USB ports.
Hmm. It would be interesting to experiment.
Grant Perkins0 -
[quote="Grant Kernan" wrote:
I think Apple continues to have their battery work longer by reducing power consumption and this includes power to USB3 ports. I use several different powered hubs and cable combinations.
So I would suggest that better hardware is needed to tether. I find that the flimsy plastic micro USB3 [ braces ] are not sufficient to provide rock solid connection. I now use a Lock Port cage and micro USB3 to full size USB3 B [ female ] gold plated adapter. This and this alone has proved to solve my tether issues.
My advice is to try the Lock Port and not to point your finger at Phase One. Remember that when you point a finger at someone 3 digits are pointed back at you.
grant.
"I now use a Lock Port cage and micro USB3 to full size USB3 B [ female ] gold plated adapter"
would like to see that setup, but i guess you cant post pictures here. i found the lock port cage (i assume you use the one with the USB3/HDMI).
then do you use this?
https://www.google.co.uk/search?q=USB3+ ... 2IvdAYM%3A
then add a USB extension to that?
sorry, trying to figure out the setup. i too have had horrible connectivity with the new canon 5Ds0 -
Guys, I've just found 1 ridiculously stupid thing with USB hubs on El Capitan
http://www.ebay.com/itm/Anker-USB3-0-hi ... Sw6BtVVK3Q - this hub somehow works properly only with Mavericks, but 10.11 I am getting Random disconnects of tethered camera and what is specifically interesting even of USB 3.0 card reader, but on Mavericks it works like a charm. My hardware is Macbook Pro 2014 model.
Not sure if it helps.0 -
In my case the connectivity problem appears to lie somewhere with OSX 10.11. Before this I experienced very stable tethering in 8.3.4 with D810 on OSX 10.10
I am experiencing a very unstable connection to a D810 on two separate El Capitan machines - one MacPro late 2013 and MacBook Pro retina 2015.
Immediately after installing EL Cap, the camera is detected on average 1 time in 5 when cycling the power. It will then hold the connection briefly and unpredictably - between 3 seconds and 2 minutes, but invariably the connection drops. Sometimes it reconnects first time cycling the power, other times it takes 10 attempts or more.
I do believe this problem is with the OS, as Apples native Photos.app has the same difficulties to recognise / maintain connection with the device. I have left this app to automatically detect the camera whilst troubleshooting this.
If anyone has any advice or insight or similar experience I'd be glad to hear it.0 -
[quote="Clark" wrote:
In my case the connectivity problem appears to lie somewhere with OSX 10.11. Before this I experienced very stable tethering in 8.3.4 with D810 on OSX 10.10
I am experiencing a very unstable connection to a D810 on two separate El Capitan machines - one MacPro late 2013 and MacBook Pro retina 2015.
.
There is definitely a problem, who's fault it is dosent really matter. The moment that PO certified El capitan with 8.3.4 you would assume that it was indeed "certified". But Teethering is broken. I filed a service report, barely answered me "will let you know" kind of thing. Yes I went back to 10.10 and it all works well, but... lots of hours of work, plus some tense moment the first shoot out and teetering did not work with Magazine editors, stylist, models and all....
But hey, Christian here scolded me for using unprofessional tone in my message ( I used the word "Hell" )... that is really a priority!
life goes on!.0 -
[quote="alececco" wrote:
There is definitely a problem, who's fault it is dosent really matter. The moment that PO certified El capitan with 8.3.4 you would assume that it was indeed "certified". But Teethering is broken. I filed a service report, barely answered me "will let you know" kind of thing. Yes I went back to 10.10 and it all works well, but... lots of hours of work, plus some tense moment the first shoot out and teetering did not work with Magazine editors, stylist, models and all....
But hey, Christian here scolded me for using unprofessional tone in my message ( I used the word "Hell" )... that is really a priority!
life goes on!.
Honestly it's unreasonable to expect Phase One to foresee all compatibility issues with so much supported third-party hardware. Apple are notorious for making unexpected changes and throwing spanners in the works for developers.
I know the feeling of having equipment failure on shoots and it's obviously quite a nightmare situation, which is why you should always test things yourself, and have a way to roll back on changes that can potentially cause problems. Major OS updates create problems every time.
It's annoying to be one of the users encountering a new bug but Phase One have to release software at some point or they could wait forever - it then takes many months to identify and fix all the problems. With so much interoperability, even after the release, with thousands of users testing all possible combinations of cameras and computers.
I too felt a pretty miffed when I first discovered this total loss of functionality, but it's apparent the problem is something to do with Apple's re-written USB drivers / management of the bus. It's not something Phase One could fix themselves even if they wanted to so there's really no point to be mad at them.
Some reading material:
http://www.insanelymac.com/forum/topic/ ... itan-1011/
http://www.tonymacx86.com/el-capitan-la ... tions.html0 -
Update: OSX 10.11.2 has fixed my tethering issues with D810.
Something was going on with the USB handling the Nikon in El Cap until this update - MacPro late 2013 had very very low success rate detecting camera, and MacBook Pro Retina 2015 better, but still very problematic - maybe success 1 in 10 times disconnecting / reconnecting. (cycling power didn't work)
Problem completely gone after update, and tethering back to normal: reliable detection of camera and pow on/off no longer an issue.
Back to work! 😊0 -
Hi there,
very interesting information, but I am worried that I come after the solution is found and it's still not working for me : MacBook Pro Retina 2015, OX 10.11.3, Nikon D810 and Capture One 9; do you believe that C1 9 would create these problems ?
all the best,
stan from France0
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