Dlsr Connection failed...

NN252768UL

• 8. Juni 2014 22:35

I am not able to connect my camera with Capture One Pro anymore.
I updated Capture to version 7.2.2 and updated to Maverick in the last weeks.

The Camera I want to connect is a Canon 5 D Mk II with the latest Firmware.
I tested the USB-Slots and the cable.
Connecting the camera with the Canon Utility Software works fine.
I disabled app nap...
Reinstalled 7.2.2, also 7.2.1 and 7.1.3....without success..

😕
Can anybody help me?

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  dale11833

  • 8. Juni 2014 22:54

  maybe you need to go to prefs-then capture tab-check the canon box only?

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  NN206299UL

  • 9. Juni 2014 08:30

  Check that Image Capture in the OS isn't blocking C1 from connecting. Go to Applications>Image Capture and then (with the camera connected) click on the tiny tiny tiny little arrow that looks like a speck of dust in the bottom left corner. Change the preference to: 'Do nothing'.
  
  It an annoying setting that seems to have switched on after the latest Mavericks up date.

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  Drew Altdo

  • 10. Juni 2014 07:44

  Checking the settings in Image Capture is certainly a good step.
  However I would suggest you ensure;
  - The Provider for Canon is turned on in Capture One Preferences
  - There is no CF card in the body
  - You are using a direct USB port (not via monitor or keyboard)
  - You are using a 3.3 Meter USB cable provided by Canon
  - You can see the Canon 5D Mark II in the System Profiler of the system
  - You are using PRO mode of the software
  - You can verify that Canon's own EOS utilities connects to the camera.
  
  There are no errors with the Canon 5D Mark II in Capture One 7.2.2 and 10.9.3 OS.
  It's also suggested that you define the "latest" firmware as anyone stumbling across this thread in the future has a solid reference point if they are investigating issues and don't get the "latest" today with the "latest" a month from now.

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  NN252768UL

  • 16. Juni 2014 07:12

  Thanks a lot! It was only a problem with the prefs...

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