Rotating 5D files crashes C1 pro FREQUENTLY!!
Dual 2.5ghz G5, 6gb Ram, OS v10.4.9
C1 Pro version 3.7.4
CR2 images from 5D downloaded to folder, then viewed in C1 pro after shoot to rotate, cc, and develop.
C1 pro crashes frequently when trying to rotate images, wheels of death, C1 chugs and invariably crashes.
Numerous case reports sent to Phase One, also created C1 Case # online (#32515).
Crashes with and without other apps running.
When viewing images, scrolling down the window, C1 constantly has to rebuild thumbnails, is this causing the crash?
Crash report below:
Jun 25 13:33:10 Lil-G5 crashdump[1081]: Capture One PRO crashed
2007-06-25 13:33:10.059 CrashReporter[1071] Capture One PRO terminated unexpectedly - preparing report
Jun 25 13:33:11 Lil-G5 crashdump[1081]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
2007-06-25 13:33:17.670 CrashReporter[1071] Successfully sent crash report to Phase One
Capture One PRO(1084,0x1892600) malloc: *** vm_allocate(size=524288) failed (error code=3)
Capture One PRO(1084,0x1892600) malloc: *** error: can't allocate region
Capture One PRO(1084,0x1892600) malloc: *** set a breakpoint in szone_error to debug
Jun 25 13:42:53 Lil-G5 crashdump[1092]: Capture One PRO crashed
2007-06-25 13:42:55.135 CrashReporter[1085] Capture One PRO terminated unexpectedly - preparing report
Jun 25 13:42:56 Lil-G5 crashdump[1092]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
2007-06-25 13:43:40.184 CrashReporter[1085] Successfully sent crash report to Phase One
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Capture One PRO(1121,0x188ce00) malloc: *** vm_allocate(size=524288) failed (error code=3)
Capture One PRO(1121,0x188ce00) malloc: *** error: can't allocate region
Capture One PRO(1121,0x188ce00) malloc: *** set a breakpoint in szone_error to debug
Jun 25 14:25:40 Lil-G5 crashdump[1136]: Capture One PRO crashed
2007-06-25 14:25:40.939 CrashReporter[1122] Capture One PRO terminated unexpectedly - preparing report
Jun 25 14:25:42 Lil-G5 crashdump[1136]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
2007-06-25 14:26:10.847 CrashReporter[1122] Successfully sent crash report to Phase One
Adobe LM Service: Started
AdobeLM Service
Capture One PRO(1154,0x1893600) malloc: *** vm_allocate(size=385024) failed (error code=3)
Capture One PRO(1154,0x1893600) malloc: *** error: can't allocate region
Capture One PRO(1154,0x1893600) malloc: *** set a breakpoint in szone_error to debug
Capture One PRO(1154,0x1893600) malloc: *** vm_allocate(size=389120) failed (error code=3)
Capture One PRO(1154,0x1893600) malloc: *** error: can't allocate region
Capture One PRO(1154,0x1893600) malloc: *** set a breakpoint in szone_error to debug
Jun 25 14:59:56 Lil-G5 crashdump[1165]: Capture One PRO crashed
2007-06-25 14:59:59.105 CrashReporter[1155] Capture One PRO terminated unexpectedly - preparing report
Jun 25 15:00:00 Lil-G5 crashdump[1165]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
C1 Pro version 3.7.4
CR2 images from 5D downloaded to folder, then viewed in C1 pro after shoot to rotate, cc, and develop.
C1 pro crashes frequently when trying to rotate images, wheels of death, C1 chugs and invariably crashes.
Numerous case reports sent to Phase One, also created C1 Case # online (#32515).
Crashes with and without other apps running.
When viewing images, scrolling down the window, C1 constantly has to rebuild thumbnails, is this causing the crash?
Crash report below:
Jun 25 13:33:10 Lil-G5 crashdump[1081]: Capture One PRO crashed
2007-06-25 13:33:10.059 CrashReporter[1071] Capture One PRO terminated unexpectedly - preparing report
Jun 25 13:33:11 Lil-G5 crashdump[1081]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
2007-06-25 13:33:17.670 CrashReporter[1071] Successfully sent crash report to Phase One
Capture One PRO(1084,0x1892600) malloc: *** vm_allocate(size=524288) failed (error code=3)
Capture One PRO(1084,0x1892600) malloc: *** error: can't allocate region
Capture One PRO(1084,0x1892600) malloc: *** set a breakpoint in szone_error to debug
Jun 25 13:42:53 Lil-G5 crashdump[1092]: Capture One PRO crashed
2007-06-25 13:42:55.135 CrashReporter[1085] Capture One PRO terminated unexpectedly - preparing report
Jun 25 13:42:56 Lil-G5 crashdump[1092]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
2007-06-25 13:43:40.184 CrashReporter[1085] Successfully sent crash report to Phase One
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Attempt to release a printing object without first doing a retain!!!
Capture One PRO(1121,0x188ce00) malloc: *** vm_allocate(size=524288) failed (error code=3)
Capture One PRO(1121,0x188ce00) malloc: *** error: can't allocate region
Capture One PRO(1121,0x188ce00) malloc: *** set a breakpoint in szone_error to debug
Jun 25 14:25:40 Lil-G5 crashdump[1136]: Capture One PRO crashed
2007-06-25 14:25:40.939 CrashReporter[1122] Capture One PRO terminated unexpectedly - preparing report
Jun 25 14:25:42 Lil-G5 crashdump[1136]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
2007-06-25 14:26:10.847 CrashReporter[1122] Successfully sent crash report to Phase One
Adobe LM Service: Started
AdobeLM Service
Capture One PRO(1154,0x1893600) malloc: *** vm_allocate(size=385024) failed (error code=3)
Capture One PRO(1154,0x1893600) malloc: *** error: can't allocate region
Capture One PRO(1154,0x1893600) malloc: *** set a breakpoint in szone_error to debug
Capture One PRO(1154,0x1893600) malloc: *** vm_allocate(size=389120) failed (error code=3)
Capture One PRO(1154,0x1893600) malloc: *** error: can't allocate region
Capture One PRO(1154,0x1893600) malloc: *** set a breakpoint in szone_error to debug
Jun 25 14:59:56 Lil-G5 crashdump[1165]: Capture One PRO crashed
2007-06-25 14:59:59.105 CrashReporter[1155] Capture One PRO terminated unexpectedly - preparing report
Jun 25 15:00:00 Lil-G5 crashdump[1165]: crash report written to: /Users/timhawkings/Library/Logs/CrashReporter/Capture One PRO.crash.log
0
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Tim-
Support is handling your SLS case 32515 right now. We have found no other cases related to this issue.
Suggestions in the case and for others to try- have been:
please update the software our newer version is 3.7.7 which is more advanced to work with 10.4.9.
Also you can clean uninstall and reinstall the software via this article http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
Try a brand new set of captures and bring into software.
another issue sometimes is using a wacom tablet.
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
then if you continue to have problems: attach console log ( in the support case)
with warm regards-
JRA
Phase One Support0
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