Capture One cannot handle automounted shares

Apologies if this has been covered elsewhere, I am a recent arrival on this forum.

My file store for photos is on a Samba share which I automount to a subdirectory of my OS X user folder, as defined in /etc/auto_smb. There is a serious bug in the way this is handled by Capture One which causes the software regularly to crash, to fail on importing folders, and to prevent me emptying the trash folder. None of these errors occur if I mount the Samba share using Finder and access the file store through that path. The issues apply both to catalogues and to sessions.

I have delved into the sqlite session database and see the following:

for automounted shares:
INSERT INTO "ZPATHLOCATION" VALUES(38,8,NULL,
'smb://server1','/Users/<user>/smb/Photos/Raw/2017',
0,'server1',NULL)

for shares mounted through Finder:
INSERT INTO "ZPATHLOCATION" VALUES(38,21,NULL,
'smb://server1/Library','/Photos/Raw/2017',
0,'server1',NULL);

So the first case parses to 'smb://server1/Users/<user>/smb/Photos/Raw/2017' where it should in fact parse to just '/Users/<user>/smb/Photos/Raw/2017'.

The second case parses correctly to 'smb://server1/Library/Photos/Raw/2017'.

I hope that Phase One developers keep an eye on this forum and can come up with a solution soon. Until then my newly purchased software is next to useless.

Eric Nepean

14. Mai 2017 05:25

Hi Oztourer
Phase One occaisionally monitor this forum, but this is primarliy a place to share tips and techniques.

For you what you want, you should raise a support ticket from the Phase One "My Pages"

Steve Pike

14. Mai 2017 22:10

Thanks for the pointer, I have raised a support case with Phase One.

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