Registration

omeyas

• 8. Juli 2006 10:12

Hi, I have a paid version of LE running on my computer, but have just bought a new computer and am wondering how I go about transferring the programme to my new computer. I cannot find my original registration code, and it only shows the first 8 letters/digits on my current setup. I find the support on Capture One's support pages designed to confuse! 😉
I am trying the 15 day trial version on my new computer, but I can load the photos, but cannot make any adjustments of exposure, white balance etc. Is that normal with the trial version?
Many thanks

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  Anonymous

  • 9. Juli 2006 14:46

  omeyas
  
  
  Support Cases are submitted after login to Profile at
  Support Site: http://support.phaseone.com
  
  This system is monitored 18 + hours per day M-F and occassional weekends and Holidays. Once a Case is submitted, a response will be returned quite timely, and the Case is not closed until resolution.
  A lot of effort has been made to launch a New and Improved Support area of the web site just last month.
  We truly hear appreciation for this support logging system more than complaints. Therefore, please include your experiences and perspectives on how the Support System can be improved.
  
  The Trial versions are the complete and fully functioning program.
  Not being able to edit images often means they are not RAW files.
  If they are, then it can involve permissions... need full read&write permissions to the Preview Cache for writing the adjustment data.
  
  For Activation issue, these need to be handled internally and a Support Case must be created that includes email of the Profile and/or the Product Key.
  
  
  Sincerely,
  k c

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