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activation problem

pexi

28. Dezember 2007 16:21

I can't activate my capture one 4. I have real key number. I just changed my profile, because activation need's my name. This text cames up, when I try to activate trial: "Could not activate because activation profile is incorrect." Where's the problem??

Kommentare

3 Kommentare

Anonymous

28. Dezember 2007 22:00
Hi-
Create a support case and give the product key, so we can investigate.
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main

Kind regards-
JRA
Phase One Technical Support
0
NN172122UL

30. Dezember 2007 20:51
JRA, did you get an answer from Phase One? I have the same issue,
OS XP, I go to active and enter the email, then the password. It starts the activation process, but then errors out. Gives me the same error you have.

I have no firewall up when trying to process this. I also have problem communicating with other parts of Phase one, it's just this particular communication.

My case is 38936.
Paul Caldwell
0
NN25

2. Januar 2008 21:47
I tried to create an account at phaseone support cause I have the same problems to activate my license like above. I entered the email address and my password as well as the pincode. But I always am resent to the loginform ?
Hm - hope you can help me

Regards
aborre
0

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