Support actions on Send Report
Hi,
Does anyone have experience with the C1 Support Team response on reports sent from the application? (crashes, etc) Is there ever any feedback to the reporter (I provided an email address and detailed description how to reproduce the problem), or are the reports just gathered for statistical purposes and I should write a separate support ticket in case I'm interested in solving an issue?
(Seems like Windows 10 May update pretty much broke C1, at least for me)
Does anyone have experience with the C1 Support Team response on reports sent from the application? (crashes, etc) Is there ever any feedback to the reporter (I provided an email address and detailed description how to reproduce the problem), or are the reports just gathered for statistical purposes and I should write a separate support ticket in case I'm interested in solving an issue?
(Seems like Windows 10 May update pretty much broke C1, at least for me)
0
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Windows crash reports are intended to ba anonymous and somewhat generic.
You will not get a reply.
If you have a perpetual problem that can be repeated create a Support Case and send the files requested, That should see you get personalised support rather than some generic analysis that may or may nee lead to a future change to some aspect of the software if enough anonymous reports form different sources lead to some sort of corrective action.
This is generally true for all applications.
HTH.
Grant0
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