C1 4.1 to 4.5 upgrade instructions?

Jason152

• 9. November 2008 22:08

I apparently have botched the upgrade. I received a note telling me to go download the latest version - did so- installed it- and now it will not let me run anything. Removed it, reinstalled the old version- still no go.

4.5 is now back on asking for a license. I haven't attempted to work the laptop as if I can't process these images I can't meet my wedding deadline.

This activation business has got to be simpler than I'm making it- can I trouble someone to point out my error? I'd like to get back up and running.

Thanks in advance-

Jason

(And yes, I've never used such a complicated process. I'd rather have a dongle- at least when you lose it it's your own fault...)

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  Paul Steunebrink

  • 10. November 2008 08:44

  Jason, interesting story but what is your question/problem? Are you not able to provide a license number? What kind of license do you have (CO 3.x LE, 3.x Pro, CO 4, CO 4 Pro)?

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  Jason152

  • 11. November 2008 21:48

  [quote="Paul_E" wrote:
  Jason, interesting story but what is your question/problem? Are you not able to provide a license number? What kind of license do you have (CO 3.x LE, 3.x Pro, CO 4, CO 4 Pro)?

  
  
  My apologies for not being more explicit: The software will no longer allow me to run it.
  
  When I try to run it tells me 'no more activations left'- however I haven't 'activated' I've upgraded. Thus I'm stuck.
  
  Suggestions?
  
  (C1 according to the license screen)

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  Paul Steunebrink

  • 11. November 2008 22:10

  Login to the Phase One web site, go to License Management and deactivate your license key. You will receive the default activations for that key, that is 2 for the standard/LE license, 5 for Pro.

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  Jason152

  • 11. November 2008 22:45

  [quote="Paul_E" wrote:
  Login to the Phase One web site, go to License Management and deactivate your license key. You will receive the default activations for that key, that is 2 for the standard/LE license, 5 for Pro.

  
  
  Thanks Paul-
  
  Just to make sure I understand correctly, I will have to deactivate both licenses (one on my desktop, one on my laptop) from each computer- then- reinstall 4.5?
  
  I haven't turned the laptop on for fear of it not working anymore.
  
  Sorry for the timidity- Just not sure what's going on with the licensing of this software.
  
  --Edit: That did the trick on the desktop. I'll do the laptop once I know it's up and running. Thank you!

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