OK, so how can we effect change within C4?
I think many of us are in agreement that C4 falls far short of our expectations. My question is simple - How do we go about effecting the changes we want to see made within the program? This is a User to User Forum, so PO probably seldom visits here, and the only other option I'm aware of is to open a "Ticket" with Tech Support. IMO, Tech Support is for actual problems (crashes, major bugs, etc.) and not just a sounding board for wanted changes. I've looked around the web site a little, but haven't seen any "invitation" to correspond with them concerning porposed changes, wishes, etc. That in itself kinda tells you they don't really WANT to hear suggestions from us (that, plus their history of not listening to us durng beta testing), but nonetheless, does anyone know the best way to correspond with PO in order to hopefully effect changes for future "updates"?
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[quote="D2xs30" wrote:
I think many of us are in agreement that C4 falls far short of our expectations. My question is simple - How do we go about effecting the changes we want to see made within the program? This is a User to User Forum, so PO probably seldom visits here, and the only other option I'm aware of is to open a "Ticket" with Tech Support. IMO, Tech Support is for actual problems (crashes, major bugs, etc.) and not just a sounding board for wanted changes. I've looked around the web site a little, but haven't seen any "invitation" to correspond with them concerning porposed changes, wishes, etc. That in itself kinda tells you they don't really WANT to hear suggestions from us (that, plus their history of not listening to us durng beta testing), but nonetheless, does anyone know the best way to correspond with PO in order to hopefully effect changes for future "updates"?
They told us the forum is watched carefully. So it's not our problem if they don't.
But maybe you want to try henrik (dot) akonsson (at) phaseone (dot) com 😁0 -
Technical Support Site: http://support.phaseone.com
Creating a Support Case with a Feature Request is the only way to submit suggestions.
All Feature Requests are logged into the R&D system.
* Happy Holidays * K C0 -
Keith, when I pull up Tech Support, under the Case Type box, there is no option for Feature Request, as you mentioned in your earlier reply. Should I just place the Feature Request in the "Subject" box instead? if yes, does anything need to be placed in Case type box?
Also, on another subject. I pulled up the "My Cases" tab and see where my last Ticket (Dec. 07) is listed as "Finished". I have looked back through all emails (spam included), and I never received ANY notice from PO concerning this issue. Their answer isn't important now since C4 has come out and my question was about C1 LE, but it's still irritating to be told my issue is "finished" when I've never even been contacted.0 -
I wonder how much it will matter. I put in a feature request during the Beta to bring back the keyboard shortcuts to adjust exposure and color and they did not add. Keith told me that they would be added back before v4 was released and not to worry but once again P1 ignores those who have paid for their software. Thanks. 0 -
I agree, my suggestions were ignored as well during beta, but I can only hope that in time, if we keep bugging them, perhaps they will eventually respond. 0 -
I think ignored doesn't put how the suggestions were received in proper context.
A public beta is released to check things like stability. ( Like certain processor machines not working ) Check that things there work as they intended. ( Not as YOU/WE think they should ) In-house betas would have been used to determine feature sets before we got to see anything.
Then they should look at al the feature requests that are submitted as support cases after the final release ( Not on the user to user forums. Even though they probably do scan them for such information ) From this information they can determine just what is really needing to be changed and what possibly could be changed. If a low percentage ask for something I would wager that it won't happen very soon.0 -
People on this forum have been arguing against the cache files for probably a year when P1 first started asking for feature requests. A lot of the other issues (Missing keystroke shortcuts, no quickproof etc are features that were in the last version and P1 decided we did not need these features anymore. P1 doesn't let users know what features will or will not be in a version so how were we to know they would strip out the basic features of the program? I have been using C1 for 4 years and now they decide I don't need keyboard shortcuts and quickproofs? Funny, I use them every day.
P1 continues to show they are not listening to it's users. Has Keith respondes to any of these poses? Nope only a few posts about how to put in a tech support tickets for bugs in their software.0 -
V4 Beta testing was for the most part a FORCE FEED of what PO thought we should embrace. The only change I noticed between Beta 2 and final was preview sharpness improvement. I am just blown away as to why we have had all this wasted time with the V4 "experiment," while our true workflow software (V3) has been "put on the shelf." These guys should have simply added support for a few more Pro cameras to V3, and then taken their time to make V4 what THEY want it to be. This would have allowed many of us to upgrade to the MKIII, D3 etc. and continue our workflow with FULL support. So over all I think the timing was just bad. 3.7.8 should have been completed BEFORE V4, especially with all the new camera bodies that here on the horizon months ago. 0 -
D2xs30 I pull up Tech Support, under the Case Type box, there is no option for Feature Request, as you mentioned in your earlier reply. Should I just place the Feature Request in the "Subject" box instead? if yes, does anything need to be placed in Case type box?
Also, on another subject. I pulled up the "My Cases" tab and see where my last Ticket (Dec. 07) is listed as "Finished". I have looked back through all emails (spam included), and I never received ANY notice from PO concerning this issue.
Yes, Place Feature Request in the Title line.
Support then can internally set a Case to Feature Request and log to R&D / Software
Have no concerns with a Case set to Finish as this is for the Support Logging System only.
A customer can always reopen any case and it will revert to In Progress
Your Case was replied to within 1 hour and stated:HI Bill-
NOt sure whats causing it...
However what you should do is a complete uninstall .
Follow these instructions: http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
then get yourself a new download and install again.
http://www.phaseone.com/Content/Downloads.aspx
Kind regards-
Phase One Support
KC0 -
Thanks Keith. 0 -
My best way to cause change... I just switched to Bibble Pro. Got tired of waiting for 3.78 and this version leaves WAY too much to be desired. 0
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