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Masks Vanishing!

Richard Allen
If you look at my previous post [[The Capture One forum has migrated to a new platform, as a result all links to Capture One related postsstopped working and have been removed]] with regard to this you'll see that I had a problem with masks being removed when Capture One updated....

I've just noticed that this has happened again.

I upgraded to 10.0.2 and all the previous masks I have created are still showing as being there but are non active.

By that I mean that if I select any mask I have created prior to the update the mask show in the list but if I select a mask and press 'M' nothing happens (no red mask appears) and if I remove the tick from a mask nothing happens.

All that work wasted, again!

I'm not impressed!!!
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Kommentare

4 Kommentare

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  • Ian Wilson
    Moderator
    Top Commenter
    When this happened before, I found that I could restore the .comask files from a backup and that restored my masks. (Much relief!)

    Ian
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  • Richard Allen
    Ian,
    Unfortunately I don't keep my backup files that long.

    I only keep one backup for each catalogue.

    Probably not too wise but... ☹️
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  • Ian Wilson
    Moderator
    Top Commenter
    [quote="Richard_Allen" wrote:
    Ian,
    Unfortunately I don't keep my backup files that long.

    I only keep one backup for each catalogue.

    Probably not too wise but... ☹️

    ... and you don't have a backup of the computer generally, by any chance?

    Ian
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  • Richard Allen
    Ian,
    I have been in contact with technical support on on their request to delve deeper into this 'problem' I checked the rest of my catalogues and found that the masks within those was still intact.

    All I can think of is that I found a couple of catalogues that hadn't been updated since I had this problem the first time around.

    I have replied to technical support to offer my apologies and to hang my head in shame.... ☹️
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