"Upgrade" from Sony to "Pro" for Fuji GFX

Christopher O'Grady

• 27. Oktober 2018 02:35

I am picking up a GFX 50S this afternoon (yes!) C1 support was the main reason I decided to buy.

I was rather excited to upgrade from my Sony version of C1 to the full pro version. I've been upgrading my Sony version for several years now from version 9 to version 11. I figured I would upgrade to the pro version so I can edit my old Canon files as well.

I have the current C1 version 11.3 for Sony.

I click on "Upgrade to Capture one Pro" https://www.phaseone.com/en/Online-Stor ... ducts.aspx

It takes me to a page

Below is an overview of the licenses associated with your profile that can be upgraded.

Choose a license to upgrade it.

Select licenses
None of your licenses can be upgraded.

None of my licenses can be upgraded?

I can't "upgrade" to the fuji version either.

Sony licenses can't be upgraded to Pro?

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  SFA

  • 27. Oktober 2018 02:52

  [quote="detroitechno" wrote:
  I am picking up a GFX 50S this afternoon (yes!) C1 support was the main reason I decided to buy.
  
  I was rather excited to upgrade from my Sony version of C1 to the full pro version. I've been upgrading my Sony version for several years now from version 9 to version 11. I figured I would upgrade to the pro version so I can edit my old Canon files as well.
  
  I have the current C1 version 11.3 for Sony.
  
  I click on "Upgrade to Capture one Pro" https://www.phaseone.com/en/Online-Stor ... ducts.aspx
  
  It takes me to a page
  
  Below is an overview of the licenses associated with your profile that can be upgraded.
  
  Choose a license to upgrade it.
  
  Select licenses
  None of your licenses can be upgraded.
  
  None of my licenses can be upgraded?
  
  I can't "upgrade" to the fuji version either.
  
  Sony licenses can't be upgraded to Pro?

  
  
  My suggestion would be that you create a Support Case and ask the Phase sales and marketing people what approach to take.
  
  The Support Case system covers more than just technical support - as you probably already know but I thought I would mention it partly for the benefit of other who may later read the thread.
  
  
  Grant

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  Christopher O'Grady

  • 27. Oktober 2018 03:24

  Thanks Grant,
  
  I have created a support case.
  
  For now, I have unauthorised my computer and started a Pro trial so I can work with the Fuji GFX files today.

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  Christopher O'Grady

  • 27. Oktober 2018 06:35

  Support replied.
  
  I need to use a specific URL to upgrade from the Sony Pro version
  
  https://www.phaseone.com/en/Online-Stor ... grade.aspx
  
  This link is not on the upgrade page.

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  Kevin Clapcott

  • 27. Oktober 2018 09:53

  I would also be mindful of the update cycle for C1 - The last two versions (at least) have been announced around the end of November, so v12 may be about to be released at the end of next month (????).

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