Zum Hauptinhalt gehen

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Crop tool is extremely slow and sluggish

artmanphoto
I am using a Dell Vostro 420 Windows XP Pro SP3 machine with Intel Core 2 Quad Processor Q9400 @2.66GHz with 3 Gb of RAM and a NVIDIA GeForce 9500 GT graphics card with 1024 MB of memory.

When I used C1 Pro 4.8.3 and I would drag the crop tool to do a 8x10 crop the cropping action had a very slight delay until the crop box appeared and started to move in the 8x10 composition.

I am now using C1 Pro 5 and the crop tool is extremely slow and sluggish almost to the degree that it is almost un-usable.

Does anyone know how I can fix this?

Thanks very much for your help!
0

Kommentare

12 Kommentare

Datum Stimmen
  • Ben3111
    I'm seeing the same thing here. The crop is slow to respond. I'm not at the unusable point though. I have a system very similar to yours but with Windows 7 and 8 gb of ram.
    0
  • artmanphoto
    I created a Phase One support case and they told me this morning that they know about the slow cropping issue and they are working on a fix. They also said that a service release 5.01 is supposed to be released this week and it might be in that release.
    0
  • Permanently deleted user
    I have noticed that, if I apply vignetting (Capture One - v.5) to an image and the use crop function it is very sluggish.

    Martin S.
    0
  • mantra
    [quote="Bill2" wrote:
    I created a Phase One support case and they told me this morning that they know about the slow cropping issue and they are working on a fix. They also said that a service release 5.01 is supposed to be released this week and it might be in that release.

    i have a sluggish crop tool
    but i can i open a case? i mean for other question
    0
  • Drew Altdo
    Ben, Martin, Mantra,
    If you could create support cases and send us System Profiles/Information files it would help us a great deal. The issue Bill had is currently believed to be hardware related so if we can verify that against your hardware we can expedite a solution.
    0
  • mantra
    [quote="Drew " wrote:
    Ben, Martin, Mantra,
    If you could create support cases and send us System Profiles/Information files it would help us a great deal. The issue Bill had is currently believed to be hardware related so if we can verify that against your hardware we can expedite a solution.


    Thanks

    might you give a look at

    installed the last capture one 5 version but at the finish of the install process xp sp3 32bit did warn/alert me about a incompatible "service", i should i select continue o stop
    i guess this service is for tethered shooting (i don't need tethered shooting"

    thanks
    0
  • Ben3111
    [quote="Drew " wrote:
    Ben, Martin, Mantra,
    If you could create support cases and send us System Profiles/Information files it would help us a great deal. The issue Bill had is currently believed to be hardware related so if we can verify that against your hardware we can expedite a solution.



    The crop tool is much better behaved in 5.01 on my system. I'll still file the support case if you want but it sort of seems moot now.
    0
  • Clive102
    I'm experiencing the slugggish crop tool too on 5.0.1 under Windows 7 with 12 GB RAM with an NVIDIA GeForce 9600 GSO graphics card.How do I create a support case and where would I find my System Profiles/Information files to send to help resolve the issue?

    It was also mentioned that the problem maybe hardware related. I know there were a few similar issues with Lightroom with NVIDIA cards. Could that be a possible cause of the problem and if so any ideas what areas could be the culprit?

    Clive
    0
  • mantra
    [quote="Clive102" wrote:
    I'm experiencing the slugggish crop tool too on 5.0.1 under Windows 7 with 12 GB RAM with an NVIDIA GeForce 9600 GSO graphics card.How do I create a support case and where would I find my System Profiles/Information files to send to help resolve the issue?

    It was also mentioned that the problem maybe hardware related. I know there were a few similar issues with Lightroom with NVIDIA cards. Could that be a possible cause of the problem and if so any ideas what areas could be the culprit?

    Clive

    a new version is out
    and the crop tool is still sluggish
    0
  • Drew Altdo
    Mantra,
    The version that was just released was a small service update. The issue that has been reported here will need to wait for verification and a larger update. Sorry if there was any confusion.
    0
  • David77
    I have this problem in 5.02. Anyone heard of a fix as it makes the prog unusable?
    0
  • Drew Altdo
    David,
    A more substantial release is needed to address this issue. As stated above 5.0.2 was a small service update and did not address this issue.
    0

Post ist für Kommentare geschlossen.