[RESOLVED] Is there a problem with the activation servers?

NFGphoto

• 26. April 2014 10:52

I've had to reinstall my Windows OS a few times in the last few days, a failing - but not failed - HDD gave me the worst kind of intermittent errors, and yeah.

Anyway, I have reinstalled C1 a few times in the last few days, but today - now that everything finally works again - I'm getting a bad password or no account error. Not an activation, please de-activate first, I got that one a couple of days ago. The same login and password, copied and pasted, and hand-typed, give me the same error.

I get the green line: "Valid License Code for Capture One Pro"

but then the red one: "Incorrect password or user profile"

Trying to log into phaseone.com gives me the same error.

So, what's up?

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  Paul Steunebrink

  • 26. April 2014 15:58

  Either your password is incorrect, or you have activated Capture one with another user account in the past.

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  NFGphoto

  • 26. April 2014 20:52

  Well as stated the password cannot possibly be incorrect. I store it electronically and copy/pasted it, and re-typed it manually, several times each, and it has worked twice in the last two days.
  
  I'm not sure what you mean by 'another account'. If you're checking my forum email, yes, it's different from the one I use for activations.

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  SFA

  • 26. April 2014 22:42

  I would suggest raising a support case and have people with access to the activation system assess what is going an and advise how to resolve it. Easier and better then guessing ... unless you have a weekend with an empty diary and need to fill it! 😉
  
  
  
  Grant

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  NFGphoto

  • 26. April 2014 22:58

  Can't raise a support case if I can't log in. =P

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  NFGphoto

  • 27. April 2014 03:01

  All fixed. ^_^

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  Keith Reeder

  • 27. April 2014 10:08

  And the solution?

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  SFA

  • 27. April 2014 10:42

  [quote="NFG" wrote:
  Can't raise a support case if I can't log in. =P

  
  
  I'm sure there must be a way, although of course now it doesn't matter.

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  NN634708402639857718UL

  • 28. April 2014 01:32

  [quote="SFA" wrote:
  

  [quote="NFG" wrote:
  Can't raise a support case if I can't log in. =P

  
  
  I'm sure there must be a way, although of course now it doesn't matter.

  
  
  Don't need to log in to open a support case.
  I used it to report my log in not working several times over the years.

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