C1 keeps losing our sessions!
We're having problems with C1 forgetting sessions that we've created on an external hard drive.
Step 1: We create a session. No problem importing a session. The Capture Folder is saved on an external hard drive.
Step 2: We create another session. No problems going from one session to the next - all pictures are recognized and load up fine.
Step 3: Disconnect the hard drive and shut down the computer.
Step 4: When we reopen C1 it says \"Could not open the file for the session 'x'. You may choose to remove the session from the list, otherwise make sure the session file is available before loading it again.\" - ie, it's not finding the location of the session and where the capture folders are kept (on the external hard drive).
To get around this we've had to create new sessions each time we open C1 and drag the old pictures into the newly created Capture folder. We don't get any of these problems if we save the captures on the internal hard drive.
As you can image, this is a real pain when you've got 50+ sessions.
Can anyone help?
The other bizarre thing is that when we create a new session, it numbers the external hard drive (in the location box when saving) in ascending order each time we turn it off and reconnect it again (eg HardDrive 1, HardDrive 2, etc...).
We're running a Mac Ibook G4 with a SmartDisk Crossfire 250GB hard drive. It seems to be formatted Macintosh PC exchange MS DOS. Can this be reformatted without losing information?
Lastly, we've noticed that when we click on the organize tool, it thinks all the sessions have been saved under \"Volumes\" in the iBook, but I can't find these volumes when searching for them. In any case Capture folders are empty (because, in reality, they are all on the external hard drive).
Does this make sense to anyone? Any help would be greatly appreciated as it's driving us potty!! 😕 Thanks in advance.
Step 1: We create a session. No problem importing a session. The Capture Folder is saved on an external hard drive.
Step 2: We create another session. No problems going from one session to the next - all pictures are recognized and load up fine.
Step 3: Disconnect the hard drive and shut down the computer.
Step 4: When we reopen C1 it says \"Could not open the file for the session 'x'. You may choose to remove the session from the list, otherwise make sure the session file is available before loading it again.\" - ie, it's not finding the location of the session and where the capture folders are kept (on the external hard drive).
To get around this we've had to create new sessions each time we open C1 and drag the old pictures into the newly created Capture folder. We don't get any of these problems if we save the captures on the internal hard drive.
As you can image, this is a real pain when you've got 50+ sessions.
Can anyone help?
The other bizarre thing is that when we create a new session, it numbers the external hard drive (in the location box when saving) in ascending order each time we turn it off and reconnect it again (eg HardDrive 1, HardDrive 2, etc...).
We're running a Mac Ibook G4 with a SmartDisk Crossfire 250GB hard drive. It seems to be formatted Macintosh PC exchange MS DOS. Can this be reformatted without losing information?
Lastly, we've noticed that when we click on the organize tool, it thinks all the sessions have been saved under \"Volumes\" in the iBook, but I can't find these volumes when searching for them. In any case Capture folders are empty (because, in reality, they are all on the external hard drive).
Does this make sense to anyone? Any help would be greatly appreciated as it's driving us potty!! 😕 Thanks in advance.
0
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Cara,
The default location for image files is the local disk at User/Pictures/Captures
It is rare to have problems when Sessions are kept at this location.
In general, the MS-DOS / FAT 32 formatting has created problems for some. Many External Hard Drives recommend OS Extended while the default on Mac is OS Extended w Journals. It is not clear yet if the journaling is to blame for some file corruptions. It is also recommeded when formatting to ignore the permissions.
Yes, any data on the drives will be lost with reformatting.
We also recommend that Capture One be closed before unplugging the Ex HD
You can see this topic discussed extensively at:
http://forum.phaseone.com/viewtopic.php?t=1117
We have been working and testing on similar cases for a while to understand all the variables possible with this set-up and a best way to use.
Implementing External Hard Drives have been tricky for some. We have Users who implement them without any problems whatsoever, while others meet frustration such as you; and even the worst case of losing images from an all day shoot. Backing-up cannot be stressed enough.
Please let us know how this goes for you so we may All become a little wiser.
Sincerely,
PhaseONEsupport0 -
Cara,
Keith has described the problems using external drives formatted as MS-DOS disks. If you can off-load all the data onto another drive, it would definitely be worthwhile re-formatting the drive as Mac OS Extended (journalled). Note that if you find journalling problematic, you can turn it off for a Mac Os Extended formatted disk, without reformatting.
I just wanted to add a comment about your observation that:
>The other bizarre thing is that when we create a new session, it numbers
>the external hard drive (in the location box when saving) in ascending
>order each time we turn it off and reconnect it again (eg HardDrive 1,
>HardDrive 2, etc...).
When Os X mounts an external hard drive, it creates what is called a mountpoint in a hidden directory called Volumes. This mountpoint makes the external drive appear as a folder located inside Volumes (i.e to an application, the drive appears as /Volumes/HardDrive). Normally when an external drive is unmounted, the mountpoint inside Volumes is deleted.
If the mountpoint isn't deleted for some reason, it can create problems the next time the external drive is plugged in. Rather than the old mountpoint being used, the system tries to create a new one. However, it already finds a mountpoint called HardDrive in Volumes, so it creates a new one called HardDrive2, and so on. To an application, HardDrive2 is a completely different disk to HardDrive, as they have different mountpoints. So Capture One can't find the old sessions, because it thinks you haven't attached the same external drive.
You can test whether the mountpoints are being cleared using the Terminal:
1) Unmount and disconnect all your external hard drives
2) Launch the Terminal found in Applications/Utilities.
3) Copy and paste (or just type, if you prefer) the following line and hit return:
ls -al /Volumes
The ls command will list all the mountpoints (=drives) currently attached to your system (and do nothing else, so it is perfectly safe). Below is an example of what it looks like on my system:
drwxrwxrwt 5 root admin 170 Nov 24 09:32 .
drwxrwxr-t 34 root admin 1258 Nov 24 08:43 ..
drwxrwxr-t 11 root admin 476 Jul 19 10:30 Amalthea
lrwxr-xr-x 1 root admin 1 Nov 24 08:43 Callisto -> /
drwxr-xr-x 8 jason jason 306 Nov 23 18:45 Scratch
I have 3 drives attached: Callisto & Amalthea (internal drives) and Scratch (external).
Do you see multiple mountpoints referring to your external drive, even though it isn't connected?
Best wishes
Jason0
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