Why so few posts?
As a potential buyer of C1 I have been using this forum for a few weeks. Compared with the Lightroom group on Nikonians forum this forum has very few posts. Is this because most problems are reported direct to Phase One and we are denied seeing these or any Phase one response?
Is this lack of posts an indication that the take up of Capture One product is insignificant compared with Adobe Lightroom sales?
Ian
Is this lack of posts an indication that the take up of Capture One product is insignificant compared with Adobe Lightroom sales?
Ian
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99% of the posts on the Lightroom forum run by Adobe are unnecessary "contributions" from users who don't know how to do something, and haven''t shifted their backsides to search the site first... 0 -
[quote="Keith Reeder" wrote:
99% of the posts on the Lightroom forum run by Adobe are unnecessary "contributions" from users who don't know how to do something, and haven''t shifted their backsides to search the site first...
Keith,
That may be but I did not refer to the Adobe forum but to the excellent Nikonians forum which I have been a member since 2006.
Ian0 -
Few threads and posts: is it a bad sign or a good sign? I can tell you from past experiences that the better the software behaves, the fewer posts you find here.
I am not familiar with the forum you mentioned, but we have a split Mac and Windows forum here, and separate forums for previous versions. Of course this affects the amount of posts per forum.
And I suppose, as Keith mentioned, that users also search the forum for answers, instead of posting.
You may draw your own conclusion but I do not follow your logic in your first post in this thread.0 -
Nikonians is a Nikon user-specific portal/forum/website (which I'd left about a year before you joined it) - hardly a relevant comparison with this forum. If you're going to do this, compare like with like.
So maybe have a look at the hive of activity that is the DxO Optics Pro website...
Or maybe AfterShot Pro, where pretty much all the activity is variations on the "why is this so crap?" theme.
Incidentally - Nikonians doesn't even have a Lightroom forum, does it? It has an Adobe forum, but that catches Photoshop and Photoshop Elements too.
Again: hardly like-for-like.
Besides - it's well enough known that in terms of sheer volume of sales, Lightroom is well ahead of any other cross-platform converter, and that's certainly true of Capture One.
Phase One's daft pricing of "Pro" and its withdrawal of a general-use (and Lightroom price competitive) "Express" version goes some way to explain that.
It's up to you if you want to ascribe hidden meaning to the amount of activity on a given forum.0 -
To Keith and Paul,
Maybe I gave the wrong impression to my original post and yes I agree that the Lightroom discussion is part of Adobe Post Processing Group. I really enjoy reading and learning from all forum posts both good and bad ones, that is just my nature.
This is why I feel short changed about the second part of my post. I have read responses here to others that say "raise this issue with Phase one". Unless I am mistaken such action offers no subsequent understanding of a problem resolution to others here and so an identical problem might be raised by many others.
I have gone back through the ages of this forum to read interesting posts. I also have jumped ship to the Apple side and read there too.
As an amateur and retired I want to ensure that my intended C1Pro purchase is the right choice so please forgive my enthusiasm to read about issues similar to that of my other thread "The Good and the Bad" 😊
Ian0 -
Hi Ian,
To address your question and share my personal opinion on why you see significantly less posts on the P1 forums are the following GENERAL observations:
1) Adobe (LR) has deep, deep pockets for their marketing and slew of Photoshop/LR certified third parties, e.g. Mr. Scott Kelby and his Kelby Media.
2) Phase One Capture One, since its release has been truly pinpointed to the working professional. I don't think any sane person back in the day would pay 500 USD for a RAW software converter. I paid 500 for version 3.7.8 and have been happily upgrading since. That's how much trust I have into the company to bring unparalleled image quality from my RAW files.
Most importantly, this isn't to DENIGRATE or ALIENATE anyone. As a working professional, I EXPECT my software to just work as advertised! Can you imagine my horror, if something goes wrong while shooting tethered in front of my clients?!?! I can't come into the forums to complain something broke.
In that regard, the reason why you see less posts (generally) on Capture One is because the software simply works! At the same time, you will experience software oddities and hiccups.
Because Phase One Capture One is a specialized niche, the support team is able to DIRECTLY address and handle user support internally via their Support System from their website. Only in a rare moon, typically around new software releases, you'll see "Something is broken" posts. It's expected around new releases. That's software coding and developing for you. Although I'm only a single voice here, I can personally and professionally VOUCH for the helpful Phase One staff, that if you experience any oddities or software hiccups, contacting their support direct will help you sort things out within 1-2 business days (PRO version of their software).
You're in great company and care. Even if you're using their trial software and you experience hiccups, contact Phase One Support. They'll treat you like their customer, even if you're on trial period. You have personally seen the forums here, people like Paul and some other P1 official staff are happy to render assistance—despite this forum being a user to user forum.0 -
Good post Ronald.
In the time I have been using Capture One I have had a few small glitches - very few for my needs - but nothing show stopping on a personal level.
Maybe I have been lucky.
However from my parallel activities in Business oriented data analysis software I have learned that nothing in the modern age of "desktop" applications at affordable prices is entirely "issue" free.
In fact if you buy in to business systems the chances are that they are far worse than anything the small business and consumer market will experience. But then it's part of a "system" and it's never personal money, time or (usually) reputations involved.
One of the better aspects of the C1 forums is that something in excess of 50% of posts (a non-scientific number) seem to be new and stimulating. (The other 50% seem to be the result of a "shortcoming" in the Forum search engine ... 😉
I have assumed that to be the result of a forum population that is generally creative in its approach and finding its own solutions to problems or, perhaps, dives in to make early use of the Technical Support offered by Phase.
I have a lot of sympathy with those who wish for a full self service "known problems" database. Up to a p oint.
The challenge of such a thing is that it is very difficult to make "timely" without a lot of input and effort and often becomes obsolete extremely rapidly for the majority of users. All of which makes it very difficult to manage.
My observations are based on working in the software industry from a time when each developer controlled a large part of their own output code.
These days there is, quite sensibly, more and more reliance on externally sourced code components. These may or may not be suitably documented for "spreading the word" to the users. "Not" is the more likely option here.
One could, perhaos, have a team around to keep up with all of that but I suspect it would be incredibly expensive - so much so that I doubt any of would be happy paying for that level of service through the licence fees involved.
So we buy "cheap" and use the forum and find there are actually not too many posts.
My second assumption is that the large "Pro" user base just get on with stuff and have little or no time to become involved in "discussions" on a forum - not matter how useful or interesting they may be.
😉
Grant0 -
Interesting contributions - thank you.
I think we can agree that C1 is a niche product with some niche applications (e.g. tethered shooting). Phase personnel work hard to give C1 a special cachet. The best colour in the business! Lots of bells and whistles!
Perhaps it is not surprising that its very flexibility entices (some) C1 users to push it to the limit and beyond its design parameters. Then, whoops, another forum post on what (to me) is another esoteric issue that is of little or no interest to me. So I don't get involved.
Does this scenario have a bearing on the originator's postal query? I think so, which could explain the apparent paucity of interactive postings.
Just a thought, as usual.
Peter0 -
[quote="Peter" wrote:
I think so, which could explain the apparent paucity of interactive postings.
Which is basically the point I make about comparing forums in a like-for-like manner: Nikonians is a "community hub", by definition being more likely to engender "conversation" - that's its point.
This forum is utterly different in intent, and the two cannot be meaningfully compared.
It might be more useful to compare the amount of activity on the LuLa Capture One and Lightroom forums, if this sort of thing actually matters.
The Lightroom forum is busier. Does that tell us anything about Lightroom or about Capture One?0 -
Okay guys I appreciate and accept your comments and this week I shall buy C1Pro
thanks,
Ian0 -
[quote="Beemer" wrote:
Okay guys I appreciate and accept your comments and this week I shall buy C1Pro
Your welcome. Feel free to get free advice from an Ambassador.0 -
[quote="Paul_Steunebrink" wrote:
[quote="Beemer" wrote:
Okay guys I appreciate and accept your comments and this week I shall buy C1Pro
Your welcome. Feel free to get free advice from an Ambassador.
Paul,
Why do I not see a purchase price in UK Pound as I can see elsewhere?
e.g. £135 + VAT (20%) = £162.00
Ian0 -
[quote="Beemer" wrote:
[quote="Paul_Steunebrink" wrote:
[quote="Beemer" wrote:
Okay guys I appreciate and accept your comments and this week I shall buy C1Pro
Your welcome. Feel free to get free advice from an Ambassador.
Why do I not see a purchase price in UK Pound as I can see elsewhere?
e.g. £135 + VAT (20%) = £162.00
What does it read, if it not in £? € or US$?0 -
Paul,
It reads 229 Euro +44.8 Euro for (20%) VAT = 275.8 Euro which I calculate today as 196.15 UK Pounds
Applying Ambassador discount (seemingly not offered in the UK) I calculate as 176 UK pounds
Easier for me to understand and decide when I see offered elsewhere 135 UK pounds + 20%VAT = 162 UK pounds which is more than 15% less than 275.8 Euro.
Maybe if I had initially seen a UK pound price from Phase One site instead of Euro I would not have looked around and seen this better price.
Ian0 -
[quote="Beemer" wrote:
Maybe if I had initially seen a UK pound price from Phase One site instead of Euro I would not have looked around and seen this better price.
Part of the "daft pricing" I refer to up the page.
Feels devious, doesn't it?0 -
[quote="Keith Reeder" wrote:
[quote="Beemer" wrote:
Maybe if I had initially seen a UK pound price from Phase One site instead of Euro I would not have looked around and seen this better price.
Part of the "daft pricing" I refer to up the page.
Feels devious, doesn't it?
Why devious?
It's just a deal based on the market, overheads and whatever the exchange rate may be at the time (in the case of smaller companies operating in a multinational business environment.
If a re-seller, for whatever reason they may have, decides they can afford to offer what looks like a slightly better deal on the day they have the right to do that. I don't see anything devious about it. Just normal business arrangements as far as I can see.
Grant0
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