P25 Files crashing repeatedly in CaptureOne 3.7.7
Hello again,
the series described below (iMac tethered?) is causing me a massive headache. The client is waiting to receive the tiffs, and I am having trouble with the files I exposed onto the flash cards with the P25. The Nikon files are fine, but every time I try to adjust those taken with the Hasselblad, after about 5 or 6 shots, CaptureOne crashes, inviting me to file a bug report. I downloaded the files onto a 160Gig external harddive with a USB 2.0 connection during the shoot, and plugged it into my tower last night, where the problem first started. Thinking I might need to disconnect the external drive, I copied everything onto one of the 500 Gig internal drives, and everything seemed ok to begin with. However, when I got to the P25 files, things went badly wrong again. Every time the program crashes, the session is no longer available in the menu, and I have to add the session. Oddly, the shots I have managed to start processing, continue to do so when I restart the program.
I am using a MacPro with 2 x2 GHz Processor with 5 Gig Ram and OSX 4.10.
Any help gratefully received!
Maybe I shouldn't work with external drives (?), although I was always connected to mains power source.
thanks in advance, Andrew
the series described below (iMac tethered?) is causing me a massive headache. The client is waiting to receive the tiffs, and I am having trouble with the files I exposed onto the flash cards with the P25. The Nikon files are fine, but every time I try to adjust those taken with the Hasselblad, after about 5 or 6 shots, CaptureOne crashes, inviting me to file a bug report. I downloaded the files onto a 160Gig external harddive with a USB 2.0 connection during the shoot, and plugged it into my tower last night, where the problem first started. Thinking I might need to disconnect the external drive, I copied everything onto one of the 500 Gig internal drives, and everything seemed ok to begin with. However, when I got to the P25 files, things went badly wrong again. Every time the program crashes, the session is no longer available in the menu, and I have to add the session. Oddly, the shots I have managed to start processing, continue to do so when I restart the program.
I am using a MacPro with 2 x2 GHz Processor with 5 Gig Ram and OSX 4.10.
Any help gratefully received!
Maybe I shouldn't work with external drives (?), although I was always connected to mains power source.
thanks in advance, Andrew
0
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After browsing this site, I see this problem can be solved by trashing C1 prefs. Done that now, but only after copying the P25 images to another drive. Seemed to work to begin with, but now not every thumbnail I click on is shown in large format for adjustments, and thus cannot be processed. Beginning to wonder whether it is a problem with the back, and some images are corrupted. that would be a major disaster, as I was shooting 2 professional models.
Is anyone there? Desperate for new ideas here, thanks - Andrew0 -
Just noticed something else - whilst all shots are basically exposed the same way, some have a "raw" description top left and others "TIFF". The "TIFF" files are the ones which seem the most difficult to process. 0 -
I have just downloaded some files onto my older G4 which runs on 3.7.6.
Thumbnails are visible, and called "RAW".
When I click on a thumb, the image disappears and the name changes to "TIFF".
Meanwhile my client is hammering at the door....0 -
Andrew,
The label on the Thumbnails indicates format. If it says RAW it is a RAW and if it says TIFF it is a TIFF or processed file.
Browsing TIFF and JPEGs is possible in Capture One but no editing possible.
Sounds as though processed TIFFs may have ended up within the Captures Folder along with the RAWs.
Multiple file transfers presents the risk of corruption.
External HDs can be used but should be formatted OS Extended ( Journals ok) and set to Ignore Permissions.
You can stop the Batch Processing by launching Capture One while holding the Shift key.
I suggest placing the RAW image files on your MacPro and beginning anew with a Session.
Regards,
K C0 -
Multiple file transfers presents the risk of corruption.
External HDs can be used but should be formatted OS Extended ( Journals ok) and set to Ignore Permissions.
Keith, thanks for the guidance, I have a feeling the problem may be with the above. I recently had problems with DVDs that I shot for a client burned on Mac disk utility. As he works with windows, and I would have had to have redone 22 (!) DVDs, I bought an external harddrive, and set it to MSdos for reading, and he had no problems at all reading the data. (Since then, I have bought Toast and the problem has not recurred.) But it is possible, as I bought the current drive at the same time, that I may have formatted it the same way. This might "confuse" a computer, I can see that as a definite possibility.
Also I had preferences set to IIQ Raw Large on the laptop, but to compatible 3.0 raw on the tower. Not sure if that would make a difference?
On top of all that, I had a hardware problem with the Hasselblad, which seemed like winder battery problems to begin with (I have a 503CW), changed them, but the mirror wouldn't return, and even with the help of a screwdriver at home, I couldn't get the lens, a 120 Makro, to re-open either. During the shoot, I changed to a manual 500C and an 80mm lens after that, and those images are fine, so possibly there is a hardware problem too. Or maybe a whole list of unfortunate circumstances. It certainly wasn't my day, yesterday!
Thanks for your input, I have meanwhile sent a file to Cologne, but the bad news is, they couldn't open it either, although he suggested a "Mac hacker" might be able to save the data. I will be visiting one tonight in the hope that he can solve the problem.
It would be more than embarrassing to tell the client that half the shoot didn't "come out" . Takes me back to the days of chemicals!
Cheers, Andrew0 -
Keith,
I have just looked at the files on my G4 again. To begin with, they are all present as thumbnails, without exception. Then I click on one of the "corrupted" files, and the "RAW" sign changes to "TIFF", and the image disappears from the thumbnail window. The preview window is empty as well.
Maybe that hasn't happened before? Cheers, Andrew0 -
Keith,
having looked at the disk utility, I see it really has been formatted for MS-DOS (although that may have been the way it was sold). Does this mean I could get it to work on a Windows machine by any chance? (Sorry to bother you with all this stuff btw.)
Andrew0 -
Andrew,
We have seen Thumbnails and Previews corrupt when Session is transferred between Intel Mac and PPC Mac.
They can be trashed and rebuilt and this often resolves.
If you truly have the original RAW image files, (check size) you should move just these files to the machine you want to work on and build a New Session.
If they fail to build Thumbs and Previews and are in fact have corrupted, they may be salvable.
Please see Knowledge Base article 32154
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
This has worked for some and may work for you too.
Best of luck with recovery.
K C0
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