5D MRK II problems
Hello Everyone,
I'm sure this question has been asked before, so sorry about its repetition but I couldn't find it.
Sometimes when shooting tethered with the 5D MRK II, the images will not come in. I go to turn off the camera and the LCD screen will have a blue circle saying "3 images left to import" (sometimes it's less than 3; sometimes it's more than 3). The only way to get the capture going again is to take out the camera batteries and restart C1-Pro. I understand these things happen sometimes, but is there a way to prevent it? It's happened to me in C1 versions 5 and 6 with OS 10.6. Any tips would be greatly appreciated. Thank you.
-aes
I'm sure this question has been asked before, so sorry about its repetition but I couldn't find it.
Sometimes when shooting tethered with the 5D MRK II, the images will not come in. I go to turn off the camera and the LCD screen will have a blue circle saying "3 images left to import" (sometimes it's less than 3; sometimes it's more than 3). The only way to get the capture going again is to take out the camera batteries and restart C1-Pro. I understand these things happen sometimes, but is there a way to prevent it? It's happened to me in C1 versions 5 and 6 with OS 10.6. Any tips would be greatly appreciated. Thank you.
-aes
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Common error as a result to communication failure. General advise:
- latest version of CO6
- latest firmware of 5D mkII
- test with short cable, use USB repeater (recent Mac do not provide sufficient USB power)
- remove CF card from camera
Let us know if this has helped.0 -
I've always have this problem, change cable, change camera, mac book, remove card,update.... but the problem still there, live with it or use DPP +eos utility if you want no problem! Normally, If you wait for 5-10 minutes when it happens, it will work again.(not easy to do with client on your back! 😉 )
D.
Capture one is a software for really slow photographers, who do not take a lot of pictures at one time, and have less than 100 pictures in one session. That's a fact!
I'm a C1 user for 2 years!0 -
Hey,
Well the 5D II's are in everyone's bag today and I find a few things help:
1) Remove the CF card for sure
2) Do use good cables, the Cables to Go ones are my choice
3) Camera firmware is a great thing I check
4) and you cant shoot like your shooting to card. They just can't preform that way, Don't know about for "Slow" photographers, but is really wasn't designed as a Pro camera after all ...
5) and last but not least shoot to a real (read current) computer with SSD's if possible. Your 5 year old MBPro is not a solid choice anymore.
Also the Iomega active extension cables (strange I know, Iomega) work well for me everyday I tech USB's.
Good Luck!
Steve0 -
And also ... Don't use the knock off batts for the 5D's ... the chip is incomplete and gives me problems every time.
Good Luck !
Steve0 -
"And also ... Don't use the knock off batts for the 5D's ... the chip is incomplete and gives me problems every time."
I don't understand! what do you mean?
D.0 -
[quote="dimitri" wrote:
"And also ... Don't use the knock off batts for the 5D's ... the chip is incomplete and gives me problems every time."
I don't understand! what do you mean?
D.
Knock off batts are cheap batteries from 3rd party suppliers, not the original Canon stuff. I think it is a good and sound advise.0 -
Sometimes I encounter the same problem and I asume that there is a conflict between the Canon software (EOS Utiity) and Capture one (same happens with Aperture). Sometimes I have to do a hard reset (withdrawing the batery). In my configuration it only happens on the very start up and not later during the shoot. I recomend deinstalling the Canon software (I still have it on because sometimes I need the live vieew feature.
My personal issue in tethered shooting is that I can not establish a conection with a 3 m USB cable. It hase to be shorter but I am going to try a hub with external power next time. Might help.
Herbert0 -
A HA! Herbert, that a good call.
I have had EOS Utility kidnapp the USB before C1 can get it many times. My method is to trash the app & restart.
I use it one out of 40 shoot days and the day after I forget, I have the same problems the OP is having...
Nice.0 -
Steve,
My MacBook Pro is quite old (3 Y) but it responds to C1 Pro faster then to the EOS Utility (perhaps. And not everytime).
I shot with Aperture and changed just recently to C1 Pro so my experience is just a few days old. Now I start C1 Pro, connect the camera, turn it on and see EOS Utility starting. But at the same time an error message is stating that the coneection has failed and the aplication just dissapears without any delay. Then the camera shows up in C1 Pro. Works perfect (then).0 -
Perhaps stating the obvious (or perhaps not), make sure only one application connects to your camera, like either EOS Utility or CO Pro 6. To achieve this, first configure the Image Capture program not to start any application when you connect the camera. Next, when you need EOS Utility's LiveView, configure CO Pro 6 not to connect to the camera (CO6 Preferences, Capture tab, Providers section: uncheck Canon, also uncheck other brands if you do not use them).
I use this setup often: while EOS Utility allows me to manually focus in LiveVIew, I have CO Pro 6's Hot Folder feature for displaying the latest image. This allows me to use both programs without conflict or disruption (just neglecting EOS Utility's lack of compatibility with 10.6.8 or Lion, for which a workaround exists.)0 -
A couple of points re the 5dM2 and CO - a powered USB hub is a good idea on the later MacBook Pro's. Yes it defies belief, but Apple have reduced the power the USB ports can give which affects a lot of cameras, not just the 5D 2. Same for the firewire ports (cannot use our Hasselblad tethered at all with out a powered FW hub)
dimitri says CO is for really slow photog's....??? err, I'd say the Canon is the issue here as it's USB not Firewire, regardless of the software the file transfer from camera to computer is slow. That's a fact. On a massive studio shoot at the moment, and we usually shoot tethered to Lightroom but are also trialing CO -which is nearly half the time to to transfer and preview a shot on computer. AND with 15 - 20 connection issues a day in LR, the 2 or 3 max a day with CO is a god send.
Not trying to promote CO (there is plenty of things that don't suit us) just wanting to point out that other manufacturers are dropping the ball as technology seems to be moving ahead faster then most can keep up with. (apple,canon/Nikon,adobe etc etc etc)
We run several 5d 2's in studio and ALL of them suffer connection problems from time to time regardless of the software or computer platform we shoot to. It seems a fact of digital life, so it's best to take the steps we can to minimize the problems where possible 😊0 -
I'm glad I ventured into this thread. I just finished up a tethered session with a 5DII and capture one 6 and had one snag...I got the "waiting to import" dialog as well. My problem was, it came a great part and I lost 3 images!
With that said, I did have the CF card in and USB extension on the camera for some peace of mind. It wasn't a 30ft extension cable, more like 4-6ft but the lack of power from the macbook pros has me rethinking that move. 😄
So, other than my two errors, that I now know of, it all went pretty well. I shot around 250 images tethered to an older iMac. I couldn't take my macbook pro with me so the aging iMac had to go and it showed its face a time or two. My SSD equipped MBP was calling my name!
With all of that said, I think it is all fine. So what, a snag here or there. I shot 250 images, tether, running capture pilot, etc. Love it much more than anything else!
Out of curiosity, why doesn't phase support live view for canon systems? Conflict in interest or something? In know way am I saying a 5DII compares to a MFDB but I have just always wondered. I can understand cameras that don't support it but when the features are there...0 -
I have been tethering for quite a while and found this to help.
I use a MBP and have had better success connecting to the USB port which is closest to the back of the computer. It seems that there is less natively connected to this port rather than the other and therefore more power.
I use a cord which I bought from Tether Tools. It has an extender as well as a cord. It is a long cord with the extender but seems to work well.
I still do get hangups from time to time and depending how many shots that are in the camera's buffer will show up with the spinning circle on the LCD. I have found that unfortunately the only way to clear this is to open the battery door and lose those images.
I think that more of an issue is how the three pieces of software work with each other. the OS,Canon Utility and C1.
Since all three do change from time to time compatibility issues do occur.
Lanny0 -
[quote="Lanny " wrote:
...
I think that more of an issue is how the three pieces of software work with each other. the OS,Canon Utility and C1.
Thanks for your recap. I could add that removing the CF card from the camera also helps in stabilizing the setup.
Assuming you tether into Capture One Pro, the Canon EOS Utility program does not play a role in the game. You should not start it to prevent it hijacking the connection to the camera.
Another scenario is that you like to use Live View with you Canon DSLR while tethering. For this purpose you use EOS Utility for both Live View and tethering. In case you have CO Pro, deselect the Canon provider from the Preferences to prevent CO Pro hijacking the connection. If you have CO Express in this scenario no additional preparations are necessary. With CO you use the Hot Folder feature to see the latest images automatically displaying in the Viewer.0 -
Thanks Paul.
I do not run EOS Utility when running C1. The reason I mention it at all is that in my frequent dealings with C1 support there were issues with Canon's SDK which C1 relies upon to work with Canon cameras.
Is it OK to turn off Canon in the providers when you are running C1 which is my usual method to tether or will that prevent the 5D II from connecting and tethering?0 -
[quote="Lanny " wrote:
...
Is it OK to turn off Canon in the providers when you are running C1 which is my usual method to tether or will that prevent the 5D II from connecting and tethering?
Hi Lanny,
The (Canon) camera provider, which you can control from CO Pro 6 preferences, has a direct on/off or yes/no relationship to the ability to tether. You have to set it checked (default) to tether with CO Pro. However, if you like another program to connect to your camera, like EOS Utility, while running CO Pro at the same time you must tell CO Pro 6 NOT to connect. In this case you uncheck the camera provider for Canon.
Note that in general, when users are not tethering or only tether to a camera of a particular brand, you can safely uncheck the names you do not use.0 -
Thanks that clears things up. 0 -
Can I add to the chorus of problems with my conclusions- The Canon USB make of cable only for starters. I find that before every shoot I prepare the laptop by repairing disk permissions and then using Clean My Mac to empty the cache. If there are any breaks during shooting, we disconnect the camera and quit Capture. Basically as someone who also shoots with a Phase back, it feels like the Canon connection works via a bodge, but al least it works.. 0 -
Hi,
When you have the ""waiting to import" thing, just wait for max 10 minutes if the images are important, they will upload.
Tethered shootings are for the moment working great (shooting one day 6-8 silhouette, +- 1000 images).
I have resolved the problem of the fragile usb connector of my 5D MKII by using the little 10cm usb cable of a lacie rikiki (http://www.lacie.com/imgstore/product_o ... 4_Vert.jpg ) hard drive + a usb extension cable.
The Usb rikiki cable is an angled one, so I can tape it to the 5D!!
Dimitri
http://ep.yimg.com/ca/I/yhst-19158458583166_2189_25091551http://www.angledcables.com/rightangle.html0 -
[quote="NNN634619021737106684" wrote:
I'm glad I ventured into this thread.
<snip>
Out of curiosity, why doesn't phase support live view for canon systems? <snip>
I ventured here to find an answer to this also. Can or will it be offered at some point?
Randy
*edit* Oops didn't realize this was the Mac portion of the forums..I'm on Win 7 64 bit but I don't imagine that will have much bearing on my question.0 -
I'd recommend the use of 6.3.4;
http://www.phaseone.com/en/Downloads/CaptureOne.aspx
One of the fixes includes "Improved Tethered Stability for Mac".0
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