Capture One 12 license key disabled

Permanently deleted user

• 4. Dezember 2019 13:47

After buying the C1P v11 to v12 uopgrade on 30 oct I could activate v12 online with the licens key I got and it worked perfectly, but today I got the message license key deactivated and and when I tried to do it manual/off line I got the message :
PRODUCTKEY_DISABLED. Please contact Phase One support.

Please help me because I want also to upgrade to v20 asap

Thanks in advance

Jan

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  Ian Wilson

  Moderator

  • 4. Dezember 2019 14:20

  

  You could download version 20 straight away and use it in 30-days trial mode. Meanwhile you could put in a support case and get your license key issue resolved.
  
  Ian

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  Philip Ryan

  • 4. Dezember 2019 17:45

  Just enter the new Capture One 20 key, that will re enable your 12 version.

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  Permanently deleted user

  • 5. Dezember 2019 12:03

  Thanks for the tip Phil,
  
  By using it I could reactivate v12 and then activate v20 on both my PC and my laptop.
  Problem solved.
  
  See you, Jan

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