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Browser and Viewer images now appear B&W only

Wayne Verdon
I am 20 days into a trial of CO Sony and all was working flawlessly. Then on opening CO yesterday, images in the Browser and Viewer became BW instead of color. Tools does not have "Enable B&W" checked. I have reinstalled CO, Verified Catalog (only using Catalog, not Sessions, no tethering), restarted CO, restarted Mac. I am unable to get color images back. All images are now BW. Any one have ideas how this can be fixed? Do others find CO unreliable or buggy? I am using Mac Mini, OS 10.12.6, 16GB, NEC PA272W. No updates or changes were made to cause the BW behavior to start. Thanks for any help, Wayne
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  • Eric Nepean
    CO does have it's bugs, but it's not that buggy. I don't recall ever seeing or hearing about a CO bug that behaves like this.

    A few ideas:
    • Check to see if CO has a Black&White proofing profile selected

    • Open an image and check in the Styles and Presets tab to see the image has a B&W style applied

    • On the "color" tab, at the bottom, note that the "B&W" tool has an "Enable B&W" setting. Check if B&W is enabled for that image

    • If B&W is not enabled, try enabling B&W then disabling

    • Create a new catalog and import a few random images. On the import menu, under adjustments, check that a B&W style is NOT being used. Check if the problem has followed to the new catalog

    • Open CO in another user ID, create a catalog and import a few images and check if the problem has followed

    If the problem isn't caused by the first 3 items above (which are likely finger problems), and especially if it follows to a new catalog or another userid, then it is time to open a trouble ticket with CaptureOne.
    Make sure you go to the Capture One Scripts menu and run File Packager, select the "Complete" file, this will generate a "COLogs.zip" file on your desktop, include this with your trouble ticket.

    After you've sent the the "COLogs.zip" file to Capture One, then you can either wait for them to respond, which may take a few days, or try this if you feel comfortable:
    In ~/Library/Preferences, while CO is NOT running, rename "com.phaseone.captureone10.plist" to "com.phaseone.captureone10.plist.old". Then reboot the Mac and open CO again
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  • Wayne Verdon
    Eric, thanks so much for your reply. The issue was indeed number 1 on your list. In the Output tab, I'd set a GG22 profile and didn't realize this governed the appearance of all images. Coming from LR, it never occurred to me, as LR doesn't behave like this. So this was a valuable lesson learned. Thanks again!
    Wayne
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  • Benjamin Liddle
    The selected recipe's profile will indeed affect the preview unless it's changed. By default, View > Proof Profile is Selected Recipe. You can override this from that menu.
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