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No connection to the Phase One acivation server

Gerhard Bertling
Hi,
I am trying to acticate Capture One 4 for 2 days now, but I get the following error message all the time: "Unable to establish a connection to the Phase One acivation server. Please try again later." What can I do?

thanx in advance,
Gerhard
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  • Bill_H
    I'm getting the same message ... is this a problem on my end (say my firewall settings or something like that) or is Phase One just overloaded for a bit?

    Anyone know?
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  • Les12
    [quote="Bill_H" wrote:
    I'm getting the same message ... is this a problem on my end (say my firewall settings or something like that) or is Phase One just overloaded for a bit?

    Anyone know?


    I'm guessing it is your firewall settings. When I first tried to activate, I was getting the same message. As soon as I went into the firewall permissions and gave the program permission to access the internet, it connected and the activation went through immediately.
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  • Gerhard Bertling
    [quote="lz" wrote:

    I'm guessing it is your firewall settings.

    I don't think so. I have disabled my Firewall completeley for a moment - the same error.

    Thanks for your answer,
    gerhard
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  • Les12
    [quote="Gerhard Bertling" wrote:
    [quote="lz" wrote:

    I'm guessing it is your firewall settings.

    I don't think so. I have disabled my Firewall completeley for a moment - the same error.

    Thanks for your answer,
    gerhard


    Go into the firewall internet applications permissions and make sure that you have given Capture One 4 or Phase One or whatever it is called complete access to the internet. With my McAfee program, just disabling the firewall didn't work, but when I went into the applications permissions and made sure that Capture One wasn't blocked, I immediately connected and was able to activate.
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