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Missing previews/thumbnails.

Tobin Bennett
Installed C1-4 on my MacBook Pro and I don't have any previews or thumbnails but the metadata is all there. In place of images are exclamation marks surrounded by a triangle. I installed on my Mac Pro and all images are there and everything seems to work great! Running 10.5.1 on both machines.

Thanks in advance for any help.

Tobin
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  • fordfanjpn
    [quote="tobinbennett" wrote:
    Installed C1-4 on my MacBook Pro and I don't have any previews or thumbnails but the metadata is all there. In place of images are exclamation marks surrounded by a triangle. I installed on my Mac Pro and all images are there and everything seems to work great! Running 10.5.1 on both machines.

    Thanks in advance for any help.

    Tobin


    I'm having the same problem on a G5 Mac (see my thread titled "No images"). I have exchanged some messages with Phase One, and they suggested going into the /Pictures folder and deleting the folder called Capture One Default Session and then restarting Capture One. That didn't work for me. They also suggested creating a new user and logging in as the new user, but that didn't work for me either. I guess you should try both of those things. If that doesn't work, then you should contact Phase One support. Probably the more feedback they get from us the better.

    Bill
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  • Mark Propst
    Has anybody figured out a workaround for this issue. I have the exact same problem on my MacPro. Beta 2 worked/works fine, but I have no previews or images with the release version. I have opened several support cases but have not heard back.

    Thanks for the help
    Mark
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  • fordfanjpn
    [quote="mpropst" wrote:
    Has anybody figured out a workaround for this issue. I have the exact same problem on my MacPro. Beta 2 worked/works fine, but I have no previews or images with the release version. I have opened several support cases but have not heard back.

    Thanks for the help
    Mark


    I sent a couple of screen captures to Phase One support last week, but haven't heard anything back. I assume they are now on holiday. It's beginning to look like Capture 4 is not going to be usable on our Mac's.

    Bill
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  • Mark Propst
    I got a reply back this AM about an activation issue I was having, so hopefully they are working through the backlog.

    Mark
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  • fordfanjpn
    I just got a reply from Phase One. Apparently folders can't be accessed unless they are set to read/write (not read only). I set just one folder on my hard drive to read/write, and now I can access all of the folders. I don't understand why that worked, but it seems to have solved the problem. I hope this helps others as well.

    Bill
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  • Mark Propst
    Thanks for passing on the info, unfortunately it didn't work for me.

    Phase One, I have noticed you have begun to answer other threads, any chance for some help here?

    Thanks
    Mark
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  • Anonymous
    mpropst-
    If you have a support case then you can be sure your issue is being worked on.
    We have been quite busy with the release of 4.0 and the holidays that are upon us.

    Kind regards-
    JRA
    Phase One Support
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  • akopac
    Same problem. File permissions or preferences didn't fix C1-4 on my G5. Still looking at charming grey triangles with exclamation marks. Program works fine on my MacBookPro however. What gives? I have a call into the support center but am happy to hear any insight.
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  • francisco 1
    I have a PowerPC G5 Quadcore I have the same problems described above. I have tried all the fixes suggested to no avail. Previous versions all worked fine
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  • Tobin Bennett
    I don't know what I did but C1-4 is now working just fine on my MacBook Pro. I went about a week in between opening the program and all is well now. The only thing I can think of that I did was get info. on one of my folders to check read/write permissions but didn't change anything as read/write was already selected. Just closed get info. But I didn't re-open the apllication immediately after doing this. Since I didn't change anything with the read/write permissions I just got frustrated with the whole ordeal and put the laptop away and went to work on the MacPro. After letting irritation settle I went back to try and find the problem again and all works great! I can't remember my New Years wish after all those beers but I'm thinking it was to have C1-4 work! 😊 Hopefully the wish carries over to Pro when it comes out!! 😊

    None the less......Phase One you make a great product!! Maybe we can get some of those extra controls in the Pro version that Lightroom has?

    Tobin Bennett
    www.tobinbennett.com
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  • francisco 1
    After reading this suggestion I un-installed the program (CO4) using this procedure & re-installed the application & all works well now. Hopefully this will help someone with same predicament I had! :arrow:
    http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
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