The proper way to upgrade my computer license to a new compu
Hello
As I understand it the registrations of C1 internet connection ceep track of the computer that is used to register the product. As I also understand it, I have 2 installations on a given key.
So if I have a laptop and stationary Pc I can register these.
But how do I unregistered one of those for an upgrade to a new computer so I can register a new computer?
Roine
As I understand it the registrations of C1 internet connection ceep track of the computer that is used to register the product. As I also understand it, I have 2 installations on a given key.
So if I have a laptop and stationary Pc I can register these.
But how do I unregistered one of those for an upgrade to a new computer so I can register a new computer?
Roine
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Roine,
Yes, Activations are monitored to each computer and the Product Key is unique to your User Profile. Therefore, all future activations with your Key must occur using this Profile. If your email address changes, you may edit your profile and it remains unique to you.
The best way for you to handle this is to go to http://support.phaseone.com/
and Create a Support Case. Provide your web login for your Profile and your Product Key.
Sincerely,
k c0 -
Keith,
I have to say that you did not answer Roine's question...
Why would you have to open a Support Case when you are in Roine's situation (which will be mine pretty soon)? Ridiculous.
The PhaseOne activation process is typical of a paranoid company. Not good. It is also very similar to the much hated Microsoft attitude: i.e. the world is evil and we must treat each individual as a possible criminal.
No doubt, PhaseOne has the right to protect it's intellectual property but it should be careful not to make their clients feel like hey are outright robbers.
PhaseOne should adopt an activation similar to what Adobe is now using: i.e. the user can activate or desactivate a computer but he cannot run the software on two machines at the same time. This is very reasonable. It's the same process employed by other software companies. Qdea, for instance, and others.
This way, if you change computer (like, I have 4) for whatever reason, you don't have to go through the hassle of opening a Support Ticket and wait for someone to reply (to my knowledge, nobody works during the weekend at PhaseOne, but I do!)
I must say that I had a very bad personal experience with PhaseOne activation process: I purchased CaptureOne on-line on a Friday night and PhaseOne activation server went \"down\" and remained down during the whole bloody weekend! You can imagine how I felt after having spent a small fortune. This is when I realized how contemptuous this complicated activation is to the honest user.
What do you think, Keith? 😉0 -
luluwillie,
I think that the answer is the correct one.
A Support Case is necessary for activations because exchange of email login and Product Key information must occur internally. Technical Support has access to the databases necessary to monitor, disable and enable activations.
This Support system is monitored no less than 17 hours/day M-F and occasional weekends and Holidays. Any Case that is created, will absolutely, positively be answered timely; and in near all cases have resolution. I know this because we quite often get Case messages stating how much it is appreciated that issues are handled so swiftly. Aside from an in-studio consultation or lengthy phone conversation, the technical support provided by Phase One is on par with or surpasses any other equipment or software developer anywhere.
The activation process is quite elementary and straightforward. Never should it take more than 5 minutes time. The process always begins with the Poduct Key.
The system for License Policy enforcement has been very well thought out and is efficient. No longer will this policy be abused to the extent it has been in the past.
You may call it Paranoid, but the fact of the matter is that the Phase One Activation Process is that of a very small company which cannot afford to have its License Policy and products abused.
It is a policy quite necessary due to the fact that there are Abusers out there that the rest of the honest Users are at the mercy of... it is a reality of Life… and they may not make the World Evil, but they surely make it dishonest.
Sincerely,
k c0 -
Thanks Keith.
I really appreciate your taking the time to reply to my \"rant\".
I hope you understand that I wanted to be constructive here. I do understand your policy but I feel bad that the honest always has to pay for the dishonest. 😭
Cheers.0 -
But the reality is the dishonest will crack the software.
The honest as usual gets screwed.
I wonder if I will get to use the software I purchased.
I made the mistake of replacing my hard drive last night.
If I had realized this policy and as well how damn sensitive the acitvation routine was there would have been no way I would have bought this software.
This system was only thought out so far as it suits the company.
I doubt I will ever upgrade this software and I will damn well find other solution.
Any chance of a refund? It's not like I can run it now.0 -
changa...
If you open a Support Ticket, I'm pretty sure Phase One will provide you with the adequate solution. They face this same issue daily... But wait until Monday to be sure there is someone at the other end of the line...
I, for one of many, do not like at all their activation system. I have said it here on these forums and elsewhere. Keith Carpenter, from Phase One, is a very nice person and he has pretty well explain the situation. But I still don't agree it's a fair system.
This issue will not prevent me from upgrading my hardware because I think Capture One is the best.
It may be however that with the advent of Apple's Aperture, which targets the same market, Phase One might review their policy for all of their \"honest users\".
(Mind you, I won't purchase Aperture because behind this new slick offering Apple wants you to buy a Quad G5 at some $4,000+. The hardware requirements for Aperture are way off my budget in this lifetime. No way Bunny, I wont go that route.
Note also that iVew Media Pro is publishing a version 3 of their powerfull photo software next week or so. iView and C1 make a great combination.
Cheers. Don't worry. I'm very confident Phase One will help you with your problem. Write directy to Keith Carpenter through private email...0
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