Import problem with C1Pro 7.2 on iMac

Steve173

• 26. Juni 2014 14:16

I'm trying to import images Canon CR2 files from Sandisk 8Gb cards via a Sandisk Firewire card reader on an older iMac 21.5" with Mavericks, into C1Pro 7.2. The cards mount, the images show up in the Finder and can be copied to the iMac, but the Import Dialogue doesn't show any thumbnails and won't import when I try pressing the Import All button. I've tried multiple cables/card readers etc. Any ideas?

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  Paul Steunebrink

  • 26. Juni 2014 15:02

  Although you can't see the thumbnails in the Import window, are the images listed or enumerated? Is the import dialog pointing to the proper folder? Has it worked in the past in the same combination of hardware/software?
  
  To rule out the images can be read, can you open them in CO7? Alternatively, once copied with Finder from card, can you import them (just to check whether import works with the same files)?

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  Steve173

  • 26. Juni 2014 18:42

  Hi Paul
  No the images aren't listed at all in C1. In the Import Dialogue, all I get is circling timer at the bottom of the dialogue box. It's definitely pointing at the correct folder. Yes, all the the images can by C1 after downloading via Finder. Haven't tried importing them after downloading, will give that a go tomorrow. I'm probably going to un-install & re-install tomorrow also.

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  Drew Altdo

  • 10. Juli 2014 08:24

  Not sure an Uninstall/Reinstall is the solution here.
  If the software is trying to read the card but can't, the issue is likely going to be related to the card/card reader itself an/or another program (image capture?) that is reading the card at the same time Capture One is trying to do so.

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