C1 10 crashes with immediate shut down
Running c1 10, win7 on a HP Z800 workstation, 24 GB ram fx1800 graphics card, 6 core xeon 5670 processors.
entire computer shuts down instantly only while running the software( never with LR). could happen after a few minutes, hours or days. usually when editing an image. does not seem to occur when exporting images.
had computer "stress tested" and power supply checked, could find no issues with the hardware.
Have submitted ticket with support....no progress so far. Thoughts?
entire computer shuts down instantly only while running the software( never with LR). could happen after a few minutes, hours or days. usually when editing an image. does not seem to occur when exporting images.
had computer "stress tested" and power supply checked, could find no issues with the hardware.
Have submitted ticket with support....no progress so far. Thoughts?
0
-
Your last support case was in December.
Last response from us in January 9th.
Since we did not hear from you in over 30days we closed the case.
We'll be happy to assist if you create a new case since you currently have no active support cases.0 -
I will do so. however the whole process of communication takes weeks. I submit a tcket a few days later you reply...then I reply and a few days after that you reply. can I actually SPEAK to someone? 0 -
. I submit a tcket a few days later you reply...then I reply and a few days after that you reply. can I actua
I don't think that is fair, here is your case (International date format, 24h clock, CET)
You submit: 15-12-2016 13:36:40
We respond: 15-12-2016 16:22:23
You: 19-12-2016 18:39:18
We: 19-12-2016 19:35:43
You: 20-12-2016 14:09:11
We: 20-12-2016 21:29:09
and so on... we are pretty fast at responding.
I will leave this thread here as it is a user to user forum.
If you need to communicate further then please raise a support case with us.0 -
I sent the requested info atleast twice probably 3 times!!
1st case
15-12-2016 13:36 Me
15-12-2016 16:22 Supporter
19-12-2016 18:39 Me sent requested info 2nd time
19-12-2016 19:35 Supporter
20-12-2016 14:09 Me
20-12-2016 21:29 Supporter
20-12-2016 22:26 Me
21-12-2016 15:27 Supporter (next day)
06-01-2017 13:42 Me
06-01-2017 15:56 Supporter
06-01-2017 22:26 Me (AFTER repeated requests to speak to a person)
09-01-2017 17:12 Supporter (3 days later)
2nd case
17-12-2016 17:13 Me
19-12-2016 16:28 Supporter 2 days later
19-12-2016 18:40 Me sent requested info..and sent info AGAIN and support never responded. at that point support closed the case...not me0 -
just submitted 3rd case # 0 -
Looks to me like Phase One has responded to you in a very timely manor. Quit your whining 😭 . 0 -
go away 0 -
[quote="NN635705749116354871UL" wrote:
go away
Not in your lifetime ❗️0 -
Ulf,
I responded to support's questions and now 48 hrs and no response from them0
Post ist für Kommentare geschlossen.
Kommentare
9 Kommentare