Can't process files

Kenneth Kitahara

• 31. März 2013 20:16

Now after I figured out the lagging problem that I had with color readouts. I can't process files now. I tried new session, did not work. When importing from disk real slow and no previews in the browser. Maybe something to do with sharing sessions with 6.4 and 7.1. So I tried new session, everything seems slow and still can't process any files. I went back to 6.4. I did use the trial for a couple of hrs with no problems. I should have went with my instincts, but I read many reviews about image quality being better. Very disappointing!

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  brianmerwin

  • 31. März 2013 20:44

  I'm sorry to hear that you're experiencing issues - please be aware that this is a user to user forum (with the occasional visit from the PhaseOne Dev team). If you can provide details, we'll be happy to help but for the fastest resolution to your issue definitely create a support case with the Phase crew - they're very good at what they do and generally respond quickly.
  
  Good luck!

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  Kenneth Kitahara

  • 1. April 2013 19:41

  Processing files working now! I went to default workspace and its working now? Does a anyone know why that could of happened? 😕

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  Drew Altdo

  • 2. April 2013 15:09

  [quote="NN132949UL2" wrote:
  Processing files working now! I went to default workspace and its working now? Does a anyone know why that could of happened? 😕

  
  
  Likely due to the absence of the "Batch" tool. Without this queue there is no reference location for images to process.

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  Kenneth Kitahara

  • 2. April 2013 15:20

  Thanks Drew!

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