Why separate Mac/Windows COP7 forums?
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I agree with you and made a similar suggestion in a recent post. 0 -
Separate forums are necessary as solutions to issues are often described in ways specific to the OS.
If someone isn't diligent they can easily overlook that the solution provided is only applicable to Windows or Mac and not the platform they are using.
This causes quite a bit of confusion and frustration, both from users and from those offering solutions.
We've had the forums as one in the past and it wasn't an efficient means of communicating so the decision was made to separate them and it's been much better ever since.0 -
[quote="Drew" wrote:
Separate forums are necessary as solutions to issues are often described in ways specific to the OS.
If someone isn't diligent they can easily overlook that the solution provided is only applicable to Windows or Mac and not the platform they are using.
This causes quite a bit of confusion and frustration, both from users and from those offering solutions.
We've had the forums as one in the past and it wasn't an efficient means of communicating so the decision was made to separate them and it's been much better ever since.
This makes perfect sense for solving problems.
However, I think it is counter productive for photographers who want to discuss processing of pictures.
Would you consider a slightly different division: Issues (where you would have 2 sub forums for Win & Mac) and a Processing forum where we could discuss noise reduction, B&W conversion, how to best catalog, etc.0 -
Yep, I like that idea a lot, Jim.
I still reckon that the Win/Mac forums are a bogus and unnecessary division - a solution looking for a problem: is it too much, when people are reporting a "technical issue", to expect them to include OS details in their post?
The current "solution" does nothing this approach wouldn't do, and I'll bet that most of us look at posts not related to our own OS anyway, because as I've said, many posts which are nothing to do with the OS, but are ubiquitous, cross-platform issues, or are simply about using the program, get posted into the OS forums for no other reason than that the forum is structured that way...0 -
Looking through both boards the impression I get is that there are far more threads that are NOT OS specific than are,but that was not scientific. 0 -
Yep, that's my take, too. 0 -
Hi
This is a legacy thing where there was much difference which there is isn't now days.
By keeping it seperate a Windows or a Mac user shouldn't have to go through threads that does not pertain to him or her.
There is still issues that may exist on one O/S but not the other.
We think it makes things easier so we will keep having seperate Windows and Mac forums for now.
Maybe it will change in the future.
This thread will now be closed since everything that should be said has been said.0 -
[quote="Ulf" wrote:
Hi
This is a legacy thing where there was much difference which there is isn't now days.
By keeping it seperate a Windows or a Mac user shouldn't have to go through threads that does not pertain to him or her.
There is still issues that may exist on one O/S but not the other.
...
Ulf, as I said above which appears to have been missed:
Separate forums "makes perfect sense for solving problems.
However, I think it is counter productive for photographers who want to discuss processing of pictures.
Would you consider a slightly different division: Issues (where you would have 2 sub forums for Win & Mac) and a Processing forum where we could discuss noise reduction, B&W conversion, how to best catalog, etc"
I would like to see the user forum change from a culture of problems and new cameras into one of discussing CO and the processing of photos.
Thanks.
Jim0 -
Jim,
We're not going to merge the Windows and Mac software categories at present. That's just out of the question.
Too many different topics and too much potential for confusion.
As such, what do you suggest? A separate "Misc" category in Software? Hardware?
Help me out here and let me know what you think will work best, we're not trying to limit anyone but have a system that efficiently serves every user that comes to visit.0 -
[quote="Drew" wrote:
Jim,
We're not going to merge the Windows and Mac software categories at present. That's just out of the question.
Too many different topics and too much potential for confusion.
...
I agree. In fact, I would rename them: Windows Issues and Mac Issues. I don't have a good feeling for New camera requests and/or problems; they could continue within the OS forums.[quote="Drew" wrote:
....
As such, what do you suggest? A separate "Misc" category in Software? Hardware?
Help me out here and let me know what you think will work best, ....
Since CO is moving down the road of incorporating a catalog ( another discussion topic since I like MP) I would suggest a third forum dedicated to processing with CO.
Something as simple as Capture One Processing and Workflow could incorporate all the cataloging and processing discussions that shouldn't be OS dependent. It should not have threads that say "problem with xyz". But I could see good discussions on topics like how much noise reduction is enough? or discussing the best workflow for panoramic processing; use of 3rd party plug ins with PS; etc.
It would probably start off slowly, as it is new; but I think it would grow.0 -
Of course, software issues are often (if not always) OS dependent (or more exactly related to the version of the software which is different from one OS to another).
But there are many common subjects, workflow as written above and also technical questions about C1 features and suggestions from users for future improvements. For instance I asked before Christmas when the Nikon D610 would be supported, this has nothing to do with the OS version (it's now supported by the Win version, I suppose it's the same for the Mac version). 😉
So, like Jim, I would appreciate a common section, while the existing Win and Mac sections could be dedicated to software issues.
And for the Phase One team, it would not be such a bad thing to clearly separate software issues from other questions.0 -
.... it would not be such a bad thing to clearly separate software issues from other questions.
Thumbs up from me! 😄0 -
[quote="Epipactis" wrote:
And for the Phase One team, it would not be such a bad thing to clearly separate software issues from other questions.
This is true enough.
Will all the members of the forum be disciplined enough to do so at all times?
Grant0 -
[quote="SFA" wrote:
[quote="Epipactis" wrote:
And for the Phase One team, it would not be such a bad thing to clearly separate software issues from other questions.
This is true enough.
Will all the members of the forum be disciplined enough to do so at all times?
Grant
I guess we'll just have to find out.
So here is the state of things. I'll give this until Monday for others to chime in, and I hope they do. Next week we will try to revamp to a degree that appeases the opinions here and, should it prove fruitful, we'll keep it that way.
However, if our duties as moderators on a User to User forum suffer the burden of constantly moving posts, redirecting replies and managing large clusters of shadow posts, we're going to scrap this idea and wait for more feedback.
So, for all those with opinions, now is your time to get it on record.0 -
[quote="Drew" wrote:
.......
However, if our duties as moderators on a User to User forum suffer the burden of constantly moving posts, redirecting replies and managing large clusters of shadow posts, we're going to scrap this idea and wait for more feedback....
That seems fair enough.
Thanks for listening, and trying.
Jim0 -
[quote="Drew" wrote:
[quote="SFA" wrote:
[quote="Epipactis" wrote:
And for the Phase One team, it would not be such a bad thing to clearly separate software issues from other questions.
This is true enough.
Will all the members of the forum be disciplined enough to do so at all times?
Grant
I guess we'll just have to find out.
So here is the state of things. I'll give this until Monday for others to chime in, and I hope they do. Next week we will try to revamp to a degree that appeases the opinions here and, should it prove fruitful, we'll keep it that way.
However, if our duties as moderators on a User to User forum suffer the burden of constantly moving posts, redirecting replies and managing large clusters of shadow posts, we're going to scrap this idea and wait for more feedback.
So, for all those with opinions, now is your time to get it on record.
Hi
I will be glad if you give it a try and if it turns to be useful also for you (the whole team, I mean).
In addition to the argument of separating software issues from other questions, I 'd like to point to an other advantage of doing so : I suppose that with the current organization you have many duplicate questions, am I wrong ?
Users with one version never (or rarely) go into the other section and surely miss many interesting posts which are lost among issues which are not relevant for them and probably ask questions which have already been asked and answered.
About mistakes from users, I suppose they cannot be completely avoided but with a big title and a clear warning for each of the 3 sections, I hope that errors will be rare.
For my curiosity, in the current forum configuration, are there many mistakes (threads related to Mac version and posted in the Win version and vice versa) ?
Thank you very much for your open-mindedness. If by experience you find the moderation duty too heavy, you will be able to turn back to the present situation and say "we have tried it, it didn't work"... 😕0 -
[quote="Epipactis" wrote:
For my curiosity, in the current forum configuration, are there many mistakes (threads related to Mac version and posted in the Win version and vice versa) ?
No, but there are lots of posts that are nothing to do with the OS but end up pointlessly posted in the OS-specific forum because there's no alternative place to put them.0 -
Quite right Keith - not to mention all the posts on technical problems that should be routed through the Support Case facility.
And suddenly we have a lot of kite-flying with Cap1 8 wish lists - despite Phase One making it clear that they don't really take much notice of this kind of activity. Let's give them a chance to tidy up Cap1 7 before embarking on a major update exercise.
In the meantime, please can PhaseOne make sure that Forum readers are made aware of software articles/blogs posted elsewhere on the PhaseOne website. And how about a list of recent cameras for which PhaseOne is definitely going to prepare profiles. Thank you.
Peter0 -
Hello Drew
You have set a deadline for tomorrow (Monday) to deal with the matters raised in this thread.
Please can you take into consideration the very few individuals who have taken part - hardly representative of the many users of Cap1, I suggest. And nothing new over this weekend?
Also, ideally any changes should include an update of the 'rules of engagement', and their enforcement. The first two rules read:
1 Discussion of unannounced products is not permitted. The “Announcements …†area is the place where announcements will be made.
2 Discussion of rumours is not permitted.
I see little sign of adherence to these rules; and I have yet to see an 'announcement' on them - the last announcement was March 2008? Am I missing something?
I don't envy you with this job!
Peter0 -
[quote="Peter" wrote:
....
You have set a deadline for tomorrow (Monday) to deal with the matters raised in this thread.
Please can you take into consideration the very few individuals who have taken part - hardly representative of the many users of Cap1, I suggest. .....
Sort of discouraging, isn't it.0 -
[quote="Jim MSP" wrote:
[quote="Peter" wrote:
....
You have set a deadline for tomorrow (Monday) to deal with the matters raised in this thread.
Please can you take into consideration the very few individuals who have taken part - hardly representative of the many users of Cap1, I suggest. .....
Sort of discouraging, isn't it.
In what way is it discouraging?
That so few of us are active or interested enough to make any comment on the forum?
It's not uncommon, especially for product (or service) specific forums with a clearly defined target audience.
Hence one of the reasons why making changes may be a poor use of time.
On the other hand some might argue that changing the structure might attract more activity. Whilst I personally doubt that based on what I have observed elsewhere, I guess the only way to find out is to try it. The ultimate measure is not just to see and correlate some more activity but to see a worthwhile increase in activity and the quality of that activity. Enough to make the effort of effecting and managing the changes worth doing.
Grant0 -
[quote="SFA" wrote:
....The ultimate measure is not just to see and correlate some more activity but to see a worthwhile increase in activity and the quality of that activity. Enough to make the effort of effecting and managing the changes worth doing.
Grant
I agree. And I also believe that it will take some time; don't expect miracles in the first few days or even weeks.
Change is never easy for a lot of people. But if indeed the quality of activity increases, most people will get on board.0 -
Hi Jim, Keith et al
A few spurious thoughts:
Now we know how politicians feel when trying to attract our attention. Apathy rules!
I have no easy answer. But the PhaseOne forums remind me of the agony aunt pages in our newspapers - moans and groans, etc., and of very little interest or use to me.
I repeat my main criticism of many posts - if readers have a specific problem with PhaseOne software (or hardware) please raise a support case and insist on getting a response. Then, it is down to PhaseOne to periodically post "announcements" on cases that have a wider interest.
We who do try to contribute and get a discussion going are the lucky ones. At least we can turn to other software forums; PhaseOne is stuck with theirs.
Perhaps we should just ignore all the rules (everyone else seems to) and initiate threads on topics that are of interest to us.
Peter0 -
We're going to start small.
More structure will come with more posts and discussion.
viewforum.php?f=510 -
Thank you Drew. Let's see what develops (!).
Peter0 -
Thanks Drew.
Jim0 -
Thank you for the new section !
The problem is that users are so used to go always into the same section that they may not have even noticed the existence of the new section... 😕
May I suggest a little help from the moderators for dispatching the newly created posts ? Otherwise, the new section may stay empty for a long time...0 -
[quote="Epipactis" wrote:
May I suggest a little help from the moderators for dispatching the newly created posts ?
Please reference my previous post to this thread. We're starting small, we'll do what we can, but as this is a requested change by the users it's primarily up to you to do the heavy lifting.
If you think that a thread should be moved, make note of it in the thread or contact a Mod.
I cannot stress enough that this is a USER TO USER forum and we chime in when time allows.0 -
[quote="Drew" wrote:
[quote="Epipactis" wrote:
May I suggest a little help from the moderators for dispatching the newly created posts ?
Please reference my previous post to this thread. We're starting small, we'll do what we can, but as this is a requested change by the users it's primarily up to you to do the heavy lifting.
If you think that a thread should be moved, make note of it in the thread or contact a Mod.
I cannot stress enough that this is a USER TO USER forum and we chime in when time allows.
Hi Drew
Thanks for your response.
Since english is not my first language, I may have misunderstood part of your previous post. 😉
Of course I can note in a thread that it does not seem (IMHO) to be in the appropriate section. But I wondered if I was authorised to do so, having read the forum rules, especially the point 13 :
"13 Do not post questions or comments relating to the appropriateness of another member's post. Phase One A/S is moderating this forum and this is up to Phase One A/S to judge this, Moderators while handle this not users." 😕
How do you understand this point ?0 -
[quote="Drew" wrote:
[quote="Epipactis" wrote:
If you think that a thread should be moved, make note of it in the thread or contact a Mod.
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