Capture One 10.2 bug or hard disk error?

UvL

• 18. März 2017 17:24

Since the last version of CO I'm getting strange errors in my jpg-files. This happens almost all the time when developing raw files from my Sony A7II but only on several files. I have to repeat development one or two times until I get the desired results. Additionally some display problems occur during raw adjustment. The preview goes half black with some glitching during adjustment and comes back after a second.
Does anybody observe similar problems with CO 10.2?
http://i.imgur.com/Oezcu64.jpg
http://i.imgur.com/UU2XhmW.jpg

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  Christian Gruner

  • 18. März 2017 18:09

  The best thing would be to contact Support, and then have them help you report the issue to R&D.
  Remember to include logs, recipe, processed files and raw files (including your adjustments, save as .eip). That'll speed up the fixing process.

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  SFA

  • 18. März 2017 19:55

  In addition to Christian's advice one easy and quick check would be to turn off Hardware Acceleration in the preferences to see if that makes any difference to the situation.
  
  If it does check the drivers for your Graphics Card.
  
  In theory the latest driver should be the best option and usually is but sometimes that is not the case. So if you have the latest driver for your card but a problem if using the card, try stepping back on release of the driver.
  
  Obviously if the Preferences setting makes no difference ignore the advice above and wait to see what Support come up with.
  
  
  Grant

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  RobiWan

  • 19. März 2017 10:43

  You can try to disable OpenCL.

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  cdc

  • 20. März 2017 05:19

  The same thing happened to me more or less with NEF files on every export. Both jpg & tiff files were exporting like your black & white image up above. Turning off hardware acceleration and restarting seems to have fixed it for the time being. Running 10.0.2.

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  joshkuhn

  • 28. März 2017 20:14

  I was just about to start a thread with this exact same issue. If I restart C1 I can export 1 or 2 images without issue, then everyone turns into a blob of green streaks. I will turn off Hardware acceleration and see if that helps.

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  Benjamin Liddle

  • 19. April 2017 21:15

  If disabling hardware acceleration does help, we'd still appreciate the tech support ticket so we can document it and work to resolve it

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  SFA

  • 19. April 2017 23:18

  [quote="cdc" wrote:
  The same thing happened to me more or less with NEF files on every export. Both jpg & tiff files were exporting like your black & white image up above. Turning off hardware acceleration and restarting seems to have fixed it for the time being. Running 10.0.2.

  
  
  I wonder if this possibly suggests that the internal routines for GPU driving, built when C1 is first started or, nominally, after and update that requires a rebuild because something has changed, have not been rebuilt or not been rebuilt successfully for some reason?
  
  If so deleting them and allowing new routines to be created may be the solution (and effectively what happened in the process that you described above?)
  
  There is a post in a anther thread that seems to suggest this sort of solution.
  
  
  Grant

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