Capture One 7 is very unstable on my Mac
Hi, I'm using Capture One 7.1 on my Mac OSX 10.7.5 and it's proving very unstable. It works ok for a while then it hangs and the preview thumbnails won't load or the files in the session won't load. I then have to restart the software often several times and sometimes have to restart the computer to get it working again. Very annoying, any advice? Example of how it looks below, and yes I've tried to let the computer catch up but it hangs for over half an hour.
http://i41.tinypic.com/op2pw3.png
http://i41.tinypic.com/op2pw3.png
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Can you check you have the latest version or upgrade if not?
You also might want to do a permissions repair with Disk Utility. This has been a great help in many similar occasions.0 -
Thanks will try it. Just trying to update now, do I need to uninstall the old version first? I've downloaded the update but it seems to want to install the whole software all over, which I'm not so keen on doing as have work in progress. 0 -
The update always installs a newer version over the existing one (you can decide tokeep both, but that may complicate things, perhaps). It is not necessary to remove the old first.
You have to consider whether you want to do it now or later if you have work in progress. Is your current situation manageable or so bas it can not get worse?
Do the repair permissions anyway.0 -
Did the repair permissions it doesn't seem to have done much. Will just have to keep trying to work through it for now until I get this job finished, though it's a bit painful. 0 -
How much RAM do you have and how much free hard disk space do you have?
Are you writing to the internal drive or an external?
cheers
Nigel.0 -
It might be the video card compatibility thing, did you try turning off Open CL under hardware acceleration in preferences ? Open CL really helps with the performance, but if your Video Card is not supported it will run really poorly until you deactivate it. 0 -
[quote="David5" wrote:
It might be the video card compatibility thing, did you try turning off Open CL under hardware acceleration in preferences ? Open CL really helps with the performance, but if your Video Card is not supported it will run really poorly until you deactivate it.
If your video card it not supported, it will not be used, and you do not have to activate it. Hence the "Auto" on the preferences.0 -
[quote="milo1234" wrote:
Hi, I'm using Capture One 7.1 on my Mac OSX 10.7.5 and it's proving very unstable. It works ok for a while then it hangs and the preview thumbnails won't load or the files in the session won't load. I then have to restart the software often several times and sometimes have to restart the computer to get it working again. Very annoying, any advice? Example of how it looks below, and yes I've tried to let the computer catch up but it hangs for over half an hour.
http://i41.tinypic.com/op2pw3.png
Please update to 7.1.3, and please state if you are running catalogs and sessions.
The very best thing would be to create a support case, and be sure to provide logs and a system profile for them to look at.0 -
[quote="Christian Gr" wrote:
[quote="David5" wrote:
It might be the video card compatibility thing, did you try turning off Open CL under hardware acceleration in preferences ? Open CL really helps with the performance, but if your Video Card is not supported it will run really poorly until you deactivate it.
If your video card it not supported, it will not be used, and you do not have to activate it. Hence the "Auto" on the preferences.
Is this something that has been added since the first version of 7 ? because I definitely had to manually turn it off for it to work at all with my 3870 video card in my Mac Pro, to get it to work at all.0 -
[quote="David5" wrote:
[quote="Christian Gr" wrote:
[quote="David5" wrote:
It might be the video card compatibility thing, did you try turning off Open CL under hardware acceleration in preferences ? Open CL really helps with the performance, but if your Video Card is not supported it will run really poorly until you deactivate it.
If your video card it not supported, it will not be used, and you do not have to activate it. Hence the "Auto" on the preferences.
Is this something that has been added since the first version of 7 ? because I definitely had to manually turn it off for it to work at all with my 3870 video card in my Mac Pro, to get it to work at all.
With very few macs this is the case. But normal behavior is that not supported = not active
NB: I don't hope you are still running 7.0.0 ?0 -
No I am on 7.1.3, but I got here incrementally 0
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