Will Capture One ever work?
I am really curious to see if Phase One will ever take all of that money they get from over priced software and make a copy that actually works. I have worked with Capture 4 and now 5, both pro versions. Both work amazing.... when they actually work. Which is less then 10%.
I am now currently on my 15th forced quiet of the day.... yes in one day! On top of that it didn't save ANY of my adjustments, so I have had to do the same adjustments.... 9 different times now.
Get off your &$@*es Phase One and actually make your software work please.
It freezes and stalls ALL THE TIME for no reason. I have a fully loaded quad core Mac Pro. So it's definitely not my computer. I have tried deleting the capture one folder, I have tried making new sessions, I have tried making the sessions smaller... nothing has fixed the problem.
Anyone else having these issues?
I am now currently on my 15th forced quiet of the day.... yes in one day! On top of that it didn't save ANY of my adjustments, so I have had to do the same adjustments.... 9 different times now.
Get off your &$@*es Phase One and actually make your software work please.
It freezes and stalls ALL THE TIME for no reason. I have a fully loaded quad core Mac Pro. So it's definitely not my computer. I have tried deleting the capture one folder, I have tried making new sessions, I have tried making the sessions smaller... nothing has fixed the problem.
Anyone else having these issues?
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While I have had occasional crashes this has always been due to my HD configuration and connections. I have a particular problem with all my programmes in Snow Leopard when they stop and do not respond. I have found that going to the 'Force Quit' menu and double clicking on the unresponsive name it will wake up again. Not Force Quitting but double click on the name only.
How many RAW files do you have in a single session? How big are they? What HD connection are you using?
I did find that using smaller folders reduces the problem.
Bob0 -
You really should create a support case. It may be that one or more of the preview files are corrupt, you might try deleting the cache folders that are in the session folders. 0 -
Significant problems that may arise are indeed extremely unpleasant and unfortunate. However, the advice to submit a support case is judicious and ... advisable. Support is helpful, responsive and - most important - competent and indeed motivated to troubleshoot the issues afflicting you. So, while not an instantaneous remedy, it will eventually prove, I'm convinced, an effective one. 0 -
[quote="NN145994UL" wrote:
I am now currently on my 15th forced quiet of the day.... yes in one day! On top of that it didn't save ANY of my adjustments, so I have had to do the same adjustments.... 9 different times now.
Get off your &$@*es Phase One and actually make your software work please.
Are there users that seem to have more issues than others? Sure.
Are there issues here and there that need attention? Of course.
Is it always the users that can't find the time to create a support case who are most critical? Absolutely.
If you do find the time to create a support case, as it seems there is no history (prior to Monday) of contact between your account and Phase One, we are more than happy to help you get to the bottom of the issue. As an employee I have Capture One open all day, everyday. I have several cameras connected, disconnected, used and abused... day in and day out. With all of that you'd be hard pressed to find a crash report in our archives with my name on it. After your 2nd Force Quite for a single sitting, I would start gathering data and clearing your lunch hour to drop us a line. We're always there to help.0 -
I have the same feelings as NN145994UL. AND (oops sorry shouting!) I do have a support history dating back to January when I first Downloaded Capture one 5 pro.
Every time I use CO5pro there is a new problem with it and will generally worsen for the next few sessions then disappear
to be replaced with a new one.
the latest is quickproof jpgs being corrupted during processing and coming out compleatley pixelated with large blocks of solid colour.
the way I have been told to resolve this is... quit CO5 go into the cache delete the COP & COS files in the proxy the open CO5 wait for the files to regenerate themselves, change the sorting preference to colour tag, reverse the ordering because it has reset itself to a default view, select and then reprocess all the files.
This is about 98% successful then repeat the process on the last few files which didn't process properly.
This is simple compared to what they wanted me to do when CO5 was failing to generate thumbnails, which basically involved me re-profiling my monitor every time I wanted to use CO5.
When I try and explain how busy I am and don't really have time for any of this , I just want a piece of software that works as it should. They tell me that they "'we are all busy", or that my attitude is juvenile.
3.7 works like a dream, I use it on a daily basis for all my tethered work but my old Mac in the studio is on its last legs and 3.7 wont run on snow Leopard.
I would just like to know that CO5 will one day sort its self out or CO6 will be much more like 3.7 a great piece of Raw capture software.0 -
[quote="NN89174" wrote:
They tell me that they "'we are all busy", or that my attitude is juvenile.
Looking into your case it does seem that you have had a long string of unfortunate errors. However, all of the errors that you have reported have been proven to be caused by your machine, not the software or files (as the RAW files you provided work as they should on other comparable systems). In addition, multiple requests have been made to gather more data so that we might help you find the issue with your setup but not much has been received.
I realize you're busy but as supporters we are only as good as what is provided. At this point, it doesn't seem like much and unfortunately the workaround that has been provided (as you accurately listed) seems to reflect that. I think that solution was given as a temporary "bandaid" to address the problem until the issue could be completely resolved.
And in our defense, the "juvenile" comment may have been in response to the numerous expletives that were passed along in the support case. We all get frustrated and upset, but there really isn't a place for language like that directed towards the hard working support team when all they want it the details necessary to help you.0 -
I see that your reply in the forum has come back far quicker than through my support case, which I am still awaiting.
you say the errors reported are proven to be caused by my machine...
"because the Raw Files I have uploaded to your FTP site work on comparable systems as they should" .
they work fine on mine too,I get very nice hi-res tiffs out of them. Its the jpegs I have sent to support that I have the problem with. I have sent another 314 today I can send more if you want?
I have also done what support suggested, and trash my COP and COP files as I have told them.and as a "temporary plaster"it does kind of work if not time consuming.
I didn't bother recalibrating my monitor profile in the previous support case as I had just had someone in to create a new profile for £250 as he creates a perfect colour match between my monitor and printer. And I didn't want to mess with it just to be able to use CO5, as the majority of work I do is in photoshop or 3.7 on my other computer.
As for my string of expletives I didn't at any point direct them at the hard working support team but at the software,
we can quote them all here if you want Drew?0 -
[quote="NN89174" wrote:
As for my string of expletives I didn't at any point direct them at the hard working support team but at the software,
we can quote them all here if you want Drew?
You're welcome to post whatever you would like on the forum, aside from the juvenile language of course. I've taken over your case and am reviewing it as we speak. It may take some time as I am up to my elbows in work at the moment but will get back to you before the day's out.
It seems that the JPEG error you mentioned could not be reproduced (with your RAW data) so again, the issue points to your machine. We guarantee a 24 hour turn around time on responses to support cases, it seems we've done a sight better than that in all of your cases so I can't agree with the insinuation that you've been neglected.
Also, as you mentioned you DID NOT change the monitor profile as suggested, that seems counter to the whole "Troubleshooting" process as this very well may have been the issue, regardless of what it cost you. I can't stand by that at present however as I am not through reading up on your issue... just a casual observation.
Give me a bit and I'll get back to you through the support case.0 -
I dont feel neglected, far from it. It was just an observation on my part that you reply on the forum was very prompt. 0 -
Has anyone resolved the corrupt quickproof jpeg issue? This bug is causing us huge problems. All our macpros running 10.6.4 and C1 5.2 randomly generate pixelated quickproof jpegs regardless of the source of RAW file (P65+, P45+, P40+...)
help please!!!!0 -
Andrin2,
The issue has been verified on systems through various support cases. However the issue remains unable to be reproduced by our programmers so it is not verified at this point. Were still collecting data and trying to find a solution but at his point, the more help we get from you and others the faster we can find a solution.0
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