Big problem after update
I updated from 9 to 11, but now, 90% of times when I try to adjust exposition, color balance, etc, capture one freezes... and ALL Windows freezes. I have to unplug the pc. This never happened before, and is only with capture one. I did a fresh Windows 10 installation, but the problem is the same.
The big problem right now for me is I can´t open the catalog with capture one 9, because when 11 started, updated it. Is there no way to export the catalog from capture one 11 with old versión (c1 9) compatibility? I lost all those hours of work?Obviusly after Windows reinstall, all the files in c1 folders are deleted, and I have only the security copy I did with capture one 11 before Windows reinstall.
Why capture one 11 freezes the whole system, and capture one 9 was fine?
The big problem right now for me is I can´t open the catalog with capture one 9, because when 11 started, updated it. Is there no way to export the catalog from capture one 11 with old versión (c1 9) compatibility? I lost all those hours of work?Obviusly after Windows reinstall, all the files in c1 folders are deleted, and I have only the security copy I did with capture one 11 before Windows reinstall.
Why capture one 11 freezes the whole system, and capture one 9 was fine?
0
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[quote="NNN635656747947842588" wrote:
I updated from 9 to 11, but now, 90% of times when I try to adjust exposition, color balance, etc, capture one freezes... and ALL Windows freezes. I have to unplug the pc. This never happened before, and is only with capture one. I did a fresh Windows 10 installation, but the problem is the same.
The big problem right now for me is I can´t open the catalog with capture one 9, because when 11 started, updated it. Is there no way to export the catalog from capture one 11 with old versión (c1 9) compatibility? I lost all those hours of work?Obviusly after Windows reinstall, all the files in c1 folders are deleted, and I have only the security copy I did with capture one 11 before Windows reinstall.
Why capture one 11 freezes the whole system, and capture one 9 was fine?
You have got a separate back up of your V9 catalog, right? Not just the security copy?
C1 will also have created a catalog backup before conversion. Is that in your security copy?
Are you using a managed or a referenced catalog method? (Or a mixture perhaps?)
Is your fresh windows installation fully updated?
Which version of Windows?
I think an entire Windows removal and fresh install was probably a little unnecessary but what is done is done.
If you are still having problems you should probably create a Support Case and let the Phase team take a look at the log files.
Also check you Windows event logs to see it they give you any clues about what was happening at the time of the freeze.
Grant0 -
No, I had all security copies in the same HD. And this are lost when I reinstalled Windows.
I never had a problem before, so I did an external HD copy only when c1 11 started to fail. But how can I imagine I can´t use this security copy if c1 11 fails? It have no sense I can´t export it for c1 9.
I tried c1 10, but the problem is the same; then I tried c1 9 again, and it works perfectly, but I can´t open my catalog with more than 8000 photos edited... I can´t believe.
Is Windows 10 home edition, v 1706 comp. 16299.98 updated today, hardware AMD 4100, 8GB ram, Nvidia Geforce 550 Ti, and 3TB seagate HD.
I can create catalogs, import images, no problem... but as soon as I try to edit a photo, the full system freezes. No bluescreens, no crash logs, just all is hang on, and I have to unpulg the pc.0
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