strange and weird colors on all images
Suddenly all images from various cameras give reddish, absolutely bad colors and blurred images. OS : 10.8.2. As a of C1 long time user , it's the first time I see such a strange behavior. I tried to change profiles, it didn't work, and this occurs of course with all sliders to default values...
Is there a way to "reset" colour profiles or whatsoever ?
Thanks for your help.
John
Is there a way to "reset" colour profiles or whatsoever ?
Thanks for your help.
John
0
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I wonder if the symptoms you are experiencing are similar to those described in the "Preview image flashing and corrupted" discussion.
If so, has it started since installing 7.0.2?
Peter0 -
Thanks Peter for the hint. However it's not only the previews, but the images themselves.
I tried to delete the C1 subfolders, but when restarted the same phenomenon occurs. It's as if an overdone noise suppression was appplied, and particularly the reds spill with strange patterns over the other colors, like some bizarre "art filter". And yes it's since 7.0.2 upgrade...
John0 -
Jean,
A long shot here but it almost sounds like the way I might describe how an LCC adjustment might appear with a file for which it was not appropriate.
Have you already checked for that possibility?
What happens if you create a new variant? (Not a clone, a new one.)
Probably way off target but worth mentioning I thought.
Grant Perkins0 -
Thanks Grant, but unfortunately it's not linked to LCC.
Further investigation confirm that the yellow and reds are strongly affected. Greens and blues less. Changing the profile, even using another camera does not cure anything. And the processed files are OK, so it seems to be a preview bug. But it prevents a normal work, since the preview does not reflect the real file.
Jean0 -
Perhaps the OpenCL setting in Preferences? 0 -
This is a Mac version.
Jean0 -
[quote="Jean cg" wrote:
This is a Mac version.
Jean
Yes, hence my question: OpenCL?0 -
Sorry.
OpenCL On auto or never, same results, alas...
Jean0 -
[quote="Jean cg" wrote:
Thanks Grant, but unfortunately it's not linked to LCC.
Further investigation confirm that the yellow and reds are strongly affected. Greens and blues less. Changing the profile, even using another camera does not cure anything. And the processed files are OK, so it seems to be a preview bug. But it prevents a normal work, since the preview does not reflect the real file.
Jean
Hmm.
If the camera involved is not an influence than maybe is is more to do with some setting between the active Graphics Processor and monitor colour interpretation?' That the output files are OK suggests something lke this issue - may be a look up table duplication somewhere or a double adjustment. You don't by any chance have some unusual Proof Profile set do you?
Or maybe nothing is visible as set but something is bieng applied anyway - maybe make a few changes and see if it makes any difference? Any sort of difference, not necessarily a correction.
Could it be anything to do with C1 V6 vs C1 V7 engine?
Have you tried/considered uninstalling 7.0.2 and then re-installing?
Grant Perkins0 -
Problem solved by uninstalling et reinstalling.
Thanks Grant for the suggestion.
Jean0 -
Well I'm glad that worked for you Jean.
It suggests of course that something for some reason was not quite right with the original installation (or went wrong soon after) and I'm sure that the support team would love to know what is different this time around or what changes should the problem recur.
I know nothing of Macs but I assume that, like Windows, a log file is created to record the actions of an installation and that it may offer a list of all installed files at the end. Or if not a list could be obtained.
If anyone else has the problem and decides on the same course of action it might be good to try and get a before 'image' and an after image so that they can be compared. With several examples it might be possible to spot a common problem - if there is something common to spot!
Apologies for such an extended description. Such matters are on my mind at the moment as I am about to head into a 4 month beta test period for a business oriented product (nothing to do with photo editing at all... but the underlying engine is changing and the data volumes will, potentially increase and .... where have I heard this before in recent weeks?) and I can imagine that we will end up with some similar problems along the way. At least we will only have to address different products within the Windows family. No Mac vesion for us to add to the effort required. (Or vice versa I suspect in the case of C1).
Grant Perkins0 -
I understand well your point Grant.
However, to carry out de-installation I had to delete most of C1 files and the hints you are thinking of are very probably no more here, perhaps in my trash box ?
Moreover, I did not capture the images "before", which I had done if the problem had to be considered as a support case and if the re-installation had not worked. In any case, if it reoccurs, I will think of that procedure.
Thanks again
Jean0 -
Hello Jean,
I had assumed that you would not have an record of the events Jean. I doubt whether any of us would make such a record in the circumstances. We would be trying anything possible, no matter how unlikely, to resolve the immediate problem and get on with our processing.
However for anyone else seeing what looks like the same problem and finding your thread here on the forum there may be an opportunity to capture the information as they try the delete and re-install.
Coming fomr a windows environment, and being perhaps a little lazy about these things, I might just try a re-install without a previous de-install as a first attempt to see what changes are made - but I guess that would depend on how the installation process has bee implemented. Some start out with a complete removal of the original installation before make the new one. (Most noticable when upgrading, say, a browser version to a later version.)
Grant Perkins0 -
In this case, I followed closely the uninstall instructions provided by Phase One on the specific product -CO7, Mac, procedure when re-install is intended- by removing certain files from the relevant folders. This is not a simple move to the trash of the executable disk image.
Jean0 -
Grant, Jean,
Both your input no matter how extensive, was and is valuable. You demonstrated step by step thought process of an issue. I am getting similar issues with no luck in resolving this. My images are shifting 1 f-stop under exposed and overly saturated. Creating LOTS of noise and artifacts when re-adjusted. I have compared with bridge for instance (and preview god forbid) and the difference is far too great with both images open side by side to consider this a minor "preset issue". I for some reason refuse to deal with a the un-installing and re-installing of softwares. There should be a physical fix to a problem.
Or at least Phase One should give us a clue to what is the problem. Any other luck with this issue?0 -
[quote="NN106805UL3" wrote:
Grant, Jean,
Both your input no matter how extensive, was and is valuable. You demonstrated step by step thought process of an issue. I am getting similar issues with no luck in resolving this. My images are shifting 1 f-stop under exposed and overly saturated. Creating LOTS of noise and artifacts when re-adjusted. I have compared with bridge for instance (and preview god forbid) and the difference is far too great with both images open side by side to consider this a minor "preset issue". I for some reason refuse to deal with a the un-installing and re-installing of softwares. There should be a physical fix to a problem.
Or at least Phase One should give us a clue to what is the problem. Any other luck with this issue?
Sorry, no.
I have C1 7.1.1 running on Windows and have not needed to uninstall what was originally a clean install on a new machine.
It seems to be a lot easier, should I need to do it, with Windows than with Mac assuming that a typical windows uninstall will work as well with C1 as with anything else. Normally I would first simply try another install over the top of the existing one (assuming nothing else had turned up during investigations first).
That said I just ran a quick Google search for D1X underexposure and turned up a lot of references to such a problem and many discussion about the potential sources of the darker exposures. Which leads me the the thought that without knowing which settings you have in camera and what you are comparing to for the correct exposure we and you may be seeking a solution for the wrong problem through lack of information.
Are you comparing the C1 results with, say, an in-camera jpg rendition or the output from some other application?
One reason I ask is that I would be very surprised to see a lot of issues with shifting a relatively low ISO image by a stop or more (especially in C1 V7) unless there was something very strange happening to in earlier in the process.
My understanding is that 1Dx files should offer some of the best latitude ever seen from a Canon digital camera. I can adjust a 1D3 file but a stop (up or down) without much concern (though possibly very different subject matter of course so not everyone would concur with me). So I would expect a 1Dx to be no worse. In fact actually a lot better.
The RAW convertor really has only two options.
It can either attempt to emulate (i.e. reverse engineer unless the manufacturer shares their secrets) when the camera/jpg/OEM supplied software is doing or it could look at the file and make its own decisions based on .... who know what. It is entirely possible that attempts to reverse engineer an interpretation could miss some rare or obscure nuances of camera operation - things that are already hidden in the manufacturer software because they were found previously but never shared.
But I'm speculating.
If you have already searched the forum and the knowledge base and found nothing have you also tried creating a Support request? That may be the fastest way to uncover either a solution or the latest state of play if there is a "live" problem report in progress.
HTH.
Grant Perkins0 -
Two apologies.
Firstly you have already indicated which alternatives you have been comparing with for the results - I missed/forgot that when replying.
Secondly I remembered there was a much older V6 thread on the subject.
viewtopic.php?f=41&t=12772
and the OP, Wolfgang, has made some file available.
I have just re-checked one of the files in V7 and the Auto correction, which probably gets if quite close to 'right' is .91.
However so far as I can see there are no artefacts and so the result seems to be different to your result.
If your file is around 20 - 25Mb email should be fine.`
I would PM you with the address but PMs seem to be turned off so I will put the address in my forum signature on a temporary basis.
Regards,
Grant Perkins0
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