Activation problem

Alexander Morozov

• 14. Oktober 2008 10:30

Hello.

I successfully registered, but did not receive an activation pin code.
I tried to get one using the button "I Forgot my password" some times in IE 6.0, Opera 9.27 and FireFox 3.0, but without success - I still have not received an email with the pincode. Could you help me, please?

My Login: LighTrack [at] gmail [d0t] com

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  Jonathan Gilbert

  • 14. Oktober 2008 11:19

  Hi Alexandr,
  
  I suspect the email was flagged as spam... it comes from noreply@phaseone.com. Nevertheless to make things easy I activated your profile, all you need to do is log in with your password. Keep in mind that if you create a support case with us, those updates will come from noreply@phaseone.com as well so you may want to add it to your address book.

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  Alexander Morozov

  • 14. Oktober 2008 12:16

  [quote="Jon" wrote:
  Hi Alexandr,
  
  I suspect the email was flagged as spam... it comes from noreply@phaseone.com. Nevertheless to make things easy I activated your profile, all you need to do is log in with your password. Keep in mind that if you create a support case with us, those updates will come from noreply@phaseone.com as well so you may want to add it to your address book.

  
  
  
  Many thanks!!!
  The thing is that I checked the Spam folder and there are no emails from Phase One. I bet there is a problem with delivering letters from a Phase One mail server to a Google one.
  
  I want to order C1 4.1, but I am worrying I won't get an email with a key. Or it is not necessary and I will see my key in my account?

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  Alexander Morozov

  • 14. Oktober 2008 12:53

  I just paid Capture One and received an email from "noreply" with my order information. Everything is fine!
  
  Thanks 😊

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