Phase One's Silence is Very Disrespectful
Gentlemen we have paid money here. This is not a free lunch. When will we see the necessary repairs to the software we have paid for?
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Agreed. I bought C1 LE instead of PRO because I couldn't bear to spend $450 on buggy software from an unresponsive company, even though I was interested in some of PRO's features. Maybe someday Phase One will figure out that their flaws and lack of service cost money. 0 -
Mr. Jorge Keys,
Your posts since joining this forum indicate that you mistakenly believe this site to be for Technical Support.
In fact, this forum is a User-to-User Forum hosted by Phase One whereby Users typically support one another and share knowledge and experiences. The Forum is visited when time allows by Phase One staff to be sure our customers get answers and to learn from Users. The best way to receive detailed technical support is to create a Support Case from our web site. Once a case has been submitted, all cases absolutely get a response and most often, resolution.
I can tell you that Phase One is very aware of the problems painstakenly detailed on this forum by many Users. I can also tell you that Phase One is working diligently at resolving many of these documented problems.
Unfortunately, I cannot tell you a Release Date for the next upgrade... this will be forthcoming I assure you.
In the meantime, I encourage the reading of the Forum Announcement: Public Guide Lines and Rules
Very Sincerely,
Keith0 -
We are the customers. Do understand sir? The last thing we need in any public forum from Phase One at this time is attitude toward us. Our patience in all circumstances with Phase One regarding its inability to deliver a relatively bug free product has gone over and above the call of duty. The months are now tuning into years of patience on our part. We deserve full disclosure regarding the functionality of this software because there is a transactional agreement between Phase One and us the paying customers. This agreement commenced at the time that you received our funds with our understanding that we were to receive this product as described in your public statements and advertising literature. This should not be taken lightly. May I remind you that this is not just my opinion but the law as it relates to international commerce. 0 -
If this is not your designated forum to make such public statements or disclosures then chose one that is. Your customers deserve today an email explaining in detail when we are to receive a fully functional product. 0 -
Sirs...
I do not understand your anger towards Phase One and the software.
Phase One have several support options:
- An online 24 hour open Knowledge Base
- An option where you can contact our world wide support team
- This user forums
- Several other user forums either run or supported by Phase One.
I do not think we are silent - i think that Phase One have offered several very good options towards this market with free upgrades and fixing bugs much more frequently than you see other players on the market do - like Adobe, Apple or Microsoft. And we will continue to do so. We are expecting maintaince releases in version 3.6 as well, but at the time of the launch we felt that the delay was heavy enough and wanted to satisfy a large number of customers that were waiting for support on eg. Canon EOS 20D, 1Ds MkII and several other newly supported cameras.
Just another thread from one of my colleauges:
Regards
Flemming Handberg
P1 Customer Support Manager0 -
After all this time one would think that CO would be a mature application by this time. Yet the users have found 4 pages of very sloppy bugs in 3.6. No, this is not the norm sir. 0 -
The four page document you are referring to are a lot of feature requests as well which is a whole different story.
Rest assure that we are working on getting the open issues.
And when this is the Windows forum I will give you food for thought.
Windows NT4: Approx 10.000 bugs
Windows 2000: Approx 63.000 bugs
Windows XP was lower then 2000 but still a five digit amount.
Microsoft, Apple, Adobe etc etc sends out fixes and so do we.
Mac OS 10.3 is currently on Service Pack 7 and Windows XP is on 2 (which includes many pre-servicepack fixes)
As I wrote in the link Flemming referred to we have taken measures to be able to address issues faster and create a better platform for the future and we will continue and also improve this work.
Service and support wise we have have the same or more support options then most companies.0 -
[quote="UlfLiljegren" wrote:
Windows NT4: Approx 10.000 bugs
Windows 2000: Approx 63.000 bugs
Windows XP was lower then 2000 but still a five digit amount.
Microsoft, Apple, Adobe etc etc sends out fixes and so do we.
Mac OS 10.3 is currently on Service Pack 7 and Windows XP is on 2 (which includes many pre-servicepack fixes)
I see the point you are trying to make, that bugs are a normal fact of software development. As a software engineer myself I understand this as well as anyone. However, according to Microsoft, a modern Windows OS can exceed 50 million lines of code, which we both know is orders of magnitude larger than C1. The sad truth is that I encountered more bugs in my first hour of using C1 than in years of using Windows NT, 2000, and XP.0 -
We have also less bugs in Microsofts operating system, and we do not ignore the existing flaws in the application, we are trying to fix it!
Next maintenance release will solve most of the major issues.
THIS THREAD CLOSE HERE, NO MORE POSTS.0
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