Capture One 6.4 causing Windows Explorer to crash?

Permanently deleted user

• 3. August 2012 13:07

Has anyone experienced this. I, today, downloaded CO 6.4 and noticed this causes my windows explorer to crash, i.e i can't use it to search for anything. After spending a lot of time searching for a solution including rollback with windows to a previous version, i have finally narrowed it down to this update. I have now reverted back to CO 6.1 and the problem is solved. I would be interested if anyone has the same problem. Using Windows 7, and CO 64 bit version.

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  Drew Altdo

  • 3. August 2012 13:09

  Sorry, no problems here.
  I would urge you to create a support case and provide details about your system.

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  brycall

  • 2. November 2012 14:32

  Even though this thread is a bit old. I just started to get this issue with some new machines we built. This seems to fix the problem, http://answers.microsoft.com/en-us/wind ... 0cbe82bd72
  
  I am not sure what the P1.WIC.NativeComWrapper.dll file actually does, but some how that gets corrupt and causes the failure on Explorer.

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  brycall

  • 2. November 2012 14:43

  I should also say, I am running 6.4 on about 12 machines right now with no .dlll issue.

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  Permanently deleted user

  • 2. November 2012 14:51

  Thanks for the help regarding this issue. I have since updated to C1 version 7 and there are no problems now. I'm pleased to see someone else had the problem though 😊 Best wishes Neil

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  cdesperado

  • 28. November 2012 05:09

  Thanks for posting this. The same thing started happening to me but I just now saw this post.
  
  To save other people some time, the fix (when running Win7 64 bit) is to rename this DLL file:
  C:\Program Files (x86)\Phase One\Capture One 6\WIC\WIC64\P1.WIC.NativeComWrapper.dll
  
  I changed the file extension from .dll to .old and this appears to have solved the problem.

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