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The selected image is either unavailable, in an unsupported

Bhanu Pentakota
Hi,

Some of the images after After Import, appearing as "?" (Question MArk Symbol). When clicked, below message displayed in Preview.
"The selected image is either unavailable, in an unsupported format or corrupted."

I am using C1 11. Not sure are these Issues from latest Mac OS update.

Thank you.
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  • Ian Wilson
    Moderator
    Top Commenter
    Can you see anything that the problem images have in common? (Are they all small. or all TIFFs, or all from a different camera from the images that are OK?)

    Ian
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  • Bhanu Pentakota
    Thank you for responding.

    Images I imported are from 2 cameras. Canon 6DII and 5DIII. Around 300 images from each camera. Around 100 images says corrupted are from 5DIII. all 6DII images are good. Other than this I don't see any other differences.

    I also see C1 running slow now. wouldn't respond immediately to the adjustments made.

    I see these issues from last couple days only. Last week I updated MacOS to latest version. Not sure this is causing the issue.

    Still using Trial version. It was very fast when first installed, 2 to 3 weeks back. was able to finish processing in half of the time than LR. I was very impressed and was about purchase the license. Now these issues made me to rethink again.
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  • John Doe
    Capture One is not officially compatible with the latest macOS (Mojave) yet.
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  • Bhanu Pentakota
    Thank you John.

    will wait for the update.
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  • Bhanu Pentakota
    In case if anyone is looking for it .. here is what happened.

    I have imported 2 separate folders. The issue is with 2nd folder images are included in 1st folder. So it couldn't able to locate it. No files are actually corrupted. I am good now. I will try again importing multiple folders and see if it happen again.

    Thank you for your help.
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