Thumbnails doesn't show the "real" picture

NNN634413254928056693

• 16. Juni 2011 15:25

Hello PhaseOne Team,

i'm testing MediaPro in my company, but I have a problem with the Thumbnail-View.

You can see on the picture, that I select a photo, I get the Filename on the top, but when I look in to my folder with the photos, the "file" is an other photo that I see. Also when I doubleclick the thumbnail, I get the "right" picture NOT the thumbnail picture.
This isn't everytime but often! Did I make something wrong?

http://imageshack.us/photo/my-images/863/testdq.jpg

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  NNN636712489140498075

  • 16. Juni 2011 18:00

  Select those problem thumbnails and use the Action âž™ Rebuild Item menu option. See if that will set the correct photo to the thumbnail.

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  NNN634413254928056693

  • 27. Juni 2011 12:41

  I will test it ... but should I do this everytime? I don't think it's correct.
  
  Is it possible to rebuild all items after open a catalogue?

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  NNN636712489140498075

  • 27. Juni 2011 17:05

  If the rebuild fixes the thumbnail then all you should have to do is save the changes to the catalog and you're done. You should not have to repeat it every time. Just be sure to save the catalog after rebuilding.

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  Kent M

  • 28. Juni 2011 17:51

  I have an issue where certain thumbnails do not build. jpg, tif, psd. I get a white icon. Is this a similar issue?
  
  Rebuilding the item doesn't help. These 'built' just fine in the previous incarnation.
  
  Is there a fix for this?
  
  Thanks.

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  Kent M

  • 28. Juni 2011 18:52

  Actually, the 'rebuild thumbnail' seems to do nothing on my machine.
  
  The "Edit: Thumbnails and Previews" setting don't seem to make a difference.
  
  Are others seeing this?

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  rmoorlag

  • 28. Juni 2011 20:02

  What happens if you choose another rendering engine?
  Menu/Edit/Preferences/Media rendering > Change prefered engine from 'Phase One' to whatever there is possible (on windows you can change to 'Windows Imaging Component')
  Roelof

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  Kent M

  • 28. Juni 2011 20:10

  Thanks - yes, changing the Media REndering from "Phase1" to "Apple" did it (I'm on a Mac), but I had to restart the app first.
  
  I haven't seen the other issue, of a difference from the icon to the image, but will post if I do. I'll be regenerating all icons.
  
  Thanks again,
  K

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  Kent M

  • 28. Juni 2011 22:04

  OKay, quick follow up, that was good advice about the Thumbnail generating. My recommendation is that anyone on a Mac should immediately switch over to the "Apple" rendering engine.

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