Problem activating Capture One 10.1.1 with new harddisk

JoostV

• 25. Mai 2017 11:01

Hi,

I changed the harddisk on my iMac and wanted to upgrade from 9 to 10 at the same time (I have 10 already on my iBook). When I click the Activate button, Capture One says: Activation profile incorrect. When I try the manual activation, it is not working either.


Can someone please help?

Thank you in advance,

Joost

0

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  SFA

  • 25. Mai 2017 11:36

  You should be able to manage your activations by logging in to your Account at Phase One.
  
  If you did not de-activate before changing your disc and upgrading I would guess that the records do not match what you are now trying to do.
  
  If you cannot sort it out by managing your activations create a Support Case and get official assistance would be my advice.
  
  
  HTH.
  
  
  Grant

  0

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