Crop mask disappears intermittently
Hi,
Sometimes when I click on a crop mask border to adjust it, the mask disappears entirely, leaving the image uncropped. When I'm fine-tuning a mask or don't quite remember exactly where the mask border used to be, that can be a problem. I recently discovered Ctrl-Z will bring the mask back but it often (usually?) disappears again when I click on the mask border again.
Has anyone else seen this? is there a fix or a workaround?
Sometimes when I click on a crop mask border to adjust it, the mask disappears entirely, leaving the image uncropped. When I'm fine-tuning a mask or don't quite remember exactly where the mask border used to be, that can be a problem. I recently discovered Ctrl-Z will bring the mask back but it often (usually?) disappears again when I click on the mask border again.
Has anyone else seen this? is there a fix or a workaround?
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I have seen this in the Mac version of CO5, which I use more often, and apply the same workaround as you. No root cause known to me. Have not experienced this much lately, so: are you up-to-date with CO5? 0 -
I get it also sometimes using Windows XP. It just doesn't let me adjust the crop and I have to start over from scratch. 0 -
Hi,
Glad to know I'm not alone 😊 Yes, I have the latest Capture One 5 (5.2.1 I believe). Pulled it down a couple of weeks ago when I had to reinstall my operating system ☹️ I'm on XP SP3 now.
Ok, it's not a fatal problem and has a reasonable workaround, so thanks, just checking.
Robert0 -
Hi,
Although I am new here, it happens to me often, in Windows Vista. What I do: CTRL-Z. Solves the problem.
Regards - Anderson0 -
Just for clarification on my end, can someone provide a screen-record of this happening through a support case? Address it to me if you want to and I'll be sure to pick it up. I would just like to know exactly how this looks so I can try to recreate it. 0 -
1. It's easy to describe, can't really demonstrate the behavior via screen shots very well:
--Crop any image
--The crop boundary displays a bright inner (active) area plus a dimmer outer area
Sometimes when you try to re-adjust the crop boundary to try a different crop, when you click on the the crop boundary, the crop boundary will literally leap right back to the edges of the image (i.e. will suddenly snap back to being a 100% crop like you had before you cropped the image at all).
Usually it happens when you start dragging the crop boundary to re-adjust the crop. Sometimes it happens when you click on the boundary itself. You have to click-and-drag (or at least click) on the crop boundary to exhibit the problem.
This is an intermittent problem.
2. Another issue (maybe related, maybe not) is that on an uncropped frame:
--click on the very edge of uncropped frame (e.g., extreme left or right)
--you will see the double-arrow indicating you can move the crop boundary
--however, I am unable to move the crop boundary at all from there
Instead, I have to start my crop by clicking on a point somewhere *within* the frame. I can start very close to the edge, but cannot start on the edge itself. If I start my crop close to the edge, I can crop wherever I want, then pull the crop boundary back to the edge of the frame. But I cannot click on the very edge of an uncropped frame (e.g., the extreme left edge, right edge, etc.) then start dragging the crop boundary into the frame to crop it.
For me personally, if I e.g.,
-- start a crop close to the top left corner,
--drag the crop all the way to the bottom right corner (or close to it)
--go back to the top left corner of the *crop*
--drag that corner back to the top left corner of the *frame*
...then that 'leaping to 100% crop' issue that started this thread exhibits itself more often.0
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