Capture one won't start

gnesher

• 13. Januar 2019 19:29

So,
I've been using Capture One 12 for a few weeks, then today when try to open it nothing happens.
I can see it in the task manager, but that's it. I've tried restarting, re-installing - nothing helps.
I'm guessing there might be a configuration file that I'm missing? Or maybe a windows update that's incompatible?

Any ideas?

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  SFA

  • 13. Januar 2019 19:46

  [quote="gnesher" wrote:
  So,
  I've been using Capture One 12 for a few weeks, then today when try to open it nothing happens.
  I can see it in the task manager, but that's it. I've tried restarting, re-installing - nothing helps.
  I'm guessing there might be a configuration file that I'm missing? Or maybe a windows update that's incompatible?
  
  Any ideas?

  
  
  Two thoughts
  
  Has it somehow been set to minimised and is starting up that way?
  
  Do you have a dual screen system?
  
  Which version of Windows are you using?

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  Paul Steunebrink

  • 14. Januar 2019 15:39

  Sometimes Capture One starts but can't open a session or catalog. Then it seems it does not start. You can prevent Capture One from opening a session or catalog by keeping the Shift key pressed while it starts.

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  Michael Schneider

  • 14. Januar 2019 17:19

  Thanks for the tips.
  
  I just tried starting with shift pressed and no change, still crashes on startup.
  
  I am running windows 10 pro. Fully patched. 64gb intel x99 system.
  
  I have ran 3 versions so far with no issues (love Capture One).
  
  It is a single screen, but is Dell P4317Q - It is a 4k 42.5" monitor, Driven by AMD 580 card

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  Paul Steunebrink

  • 14. Januar 2019 19:24

  For crashes it is best to contact support.

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