Capture One Pro demo trouble

Thomas Kyhn Rovsing Hjørnet

• 26. Oktober 2018 10:38

I've been curious about Capture One Pro and decided to try the demo. While importing my Lightroom catalogue (less than 30,000 images), it used up all available memory so that my computer became unresponsive and I had to hold down the power button in order to turn it off. After deleting the partly imported Lightroom catalogue and the images in it from the Capture One Pro catalogue, I tried to empty the trash in Capture One Pro to get rid of the previews; this caused Capture One Pro to become unresponsive and I had to use 'Force Quit' to close it. I tried several times, each time with the same result. Finally, I ended up deleting the whole thing from my hard drive.

Have I for some reason been unlucky, or have other Capture One Pro users had similar experiences? Or could it be that Capture One Pro doesn't yet work correctly on macOS 10.14?

(Computer: MacBook Pro 2,9 GHz Intel Core i7, 16 GB RAM; macOS 10.14.)

0

• 

  SFA

  • 26. Oktober 2018 14:03

  MacOS 10.14 is not yet fully supported according to the release notes for C1 version 11.3.1
  
  It seems to work for what some people do and not work for others and what they need to do.
  
  I would imagine that support will come quite soon but both Apple and Microsoft seem to give developers using their systems a lot of work with at least one other their updates each year and never less than some work with all updates.
  
  If you do not have another system with 10.13 or lower installed then it might be worth deferring your trial for a while.
  
  Bear in mind that this is a User to User forum so nearly all responses are unofficial.
  
  However if you wish to contact the Support Team you can do so by creating a Support Case.
  
  Phase have a policy of never discussing future release target dates or content and will not usually support an installation on an unsupported system although they might well like to hear about problems discovered in order to check whether they can still see the problems once the updates for the new OS release are considered to be in place and ready for final testing.
  
  
  HTH.
  
  
  Grant

  0
• 

  Thomas Kyhn Rovsing Hjørnet

  • 27. Oktober 2018 17:56

  

  Thanks for your reply!
  I contacted support and they got back to me right away suggesting I split the catalogue up in parts. I've got it working now.

  0

Post ist für Kommentare geschlossen.