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Pro 5 losing image adjustments

Permanently deleted user
I'm having the problem of reopening a customer's images at a later time and having lost all of my color correction and density adjustments for each image.

I make a customer folder for each customer in "My Computer" and copy the images from my Canon MdII to the folder. I then open the folder under Library.

I'm working on a Windows XP computer. I have the Capture One program installed on my "C" drive and the image files (with .cos files) are saved on my secondary drive.

Am I doing something wrong? What could be causing Capture One Pro5 to lose the image adjustments? When is the adjustment for each file to saved to the .cos file? I know there is no save command in C1 to force it to save the adjustments.
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  • Permanently deleted user
    i have the same problem. Have a support case open right now with them. They have no real clue what the problem is. Their latest thought is that there is a problem with i7 chips running 64 bit OS.
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  • Permanently deleted user
    I'm running Pro 5 on a 32-bit XP computer...so that can't be my problem. When I questioned support recently, they suggested putting my images on my "C" drive instead of my larger secondary drive.

    However, I've always seen it suggested to keep your images on a second drive and that's how mine is set up. My C drive is not as large as my second drive...and really doesn't have room for my image files and program files. If the program and images have to be on the same drive, I'll need to order a new computer with a larger C drive.

    This morning I opened two different customer's images that I had recently cropped and made color balance and density adjustments to. One customer's images had no crops or any adjustments. The other customer's file were still cropped, but had the same color balance and no density adjustments throughout even though I shot the session under varying lighting conditions with natural light or flash+natural light outdoors.
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  • C2
    Maybe obvious, but have they been renamed? Another question is: Are they being packed as EIP (Enhanced Image Package, I think)?
    We shoot to external drives A LOT, and then send the sessions to other machines for processing. There have been many instances where the adjustments have not been carried over. In some cases it's the naming, in others it's a C1 version difference, and in some cases it's just a mystery.
    Consider that the drive path might have something to do with C1 wanting to make adjustments to X://file but it's now at Y://file. Also, I rarely rarely open images via the folder tree (unless I shot them away from C1, not as a session), I always open a session if I can.

    CL
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  • Drew Altdo
    I think the suggestion by support was provided as more of a Troubleshooting Test as appose to permanent solution. It would still be worth a shot to try that method for a bit to rule out the use of the secondary drive. Also, packing the images as EIP will likely solve the issue to, but without knowing the source of the issue I can't say that for sure.
    Speaking from experience, EIP avoids permissions issues by keeping your Adjustments and RAW together... if you can access the EIP file you can access your settings.
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  • Permanently deleted user
    I'll be sure to make a session next time as I always did with Capture 3.0. I haven't dealt with EIP yet.

    I've been copying the files from the camera card to a folder (4344 for example), which I opened using Library in the Capture One Pro 5.2. I then renamed the images to the customer's file number (4344-001, 4344-002, etc.) before making any color, density adjustments.

    I needed to reprocess a couple of files from last week but had to guess at the color settings, etc. since they were missing when I reopened the customer's images in C1.

    I hope to try some images on the smaller "C" drive as suggested...but it's full of programs and I don't have much to delete to allow room on the drive for testing images.
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  • Coach2
    I've been using CO with second & third internal drives and even external USB drives. Any issues I've had have not been helped by trying to use my C: drive. But since you mention renaming files from within CO try this. After renaming the files, be sure to exit CO then restart it before making any adjustments. Just a guess from past experiences.

    Edit: Before renaming the files, but after CO has generated the proxies, exit and restart. Perhaps even restart after renaming.
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  • C2
    Restarting helps a lot in C1, especially if you've been moving things and renaming them. It seems to be the software's equivalent of shaking its head clear and having a cup of coffee. Also, I can't see how working from the C drive would make any difference in this case. And I never keep data on my C drive, only applications.

    CL
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  • Drew Altdo
    [quote="C2" wrote:
    Also, I can't see how working from the C drive would make any difference in this case. And I never keep data on my C drive, only applications.


    I do, so please try it to rule out any conflicts with your external (or separate internal) drive. 😊

    I actually see at least one support case a week where performance issues (not typically lost adjustments) can be attributed to an under-performing storage source. If you think about it, it makes perfect sense... if you start up your machine and it acts funny or seems "off" you would logically assume that there is something on the boot drive (C Drive) that needs attention. However, you can start up your machine and everything runs just fine, but the only indication that a separate drive is having issues would be when you access files on that location through a software. The machine itself and software (in an of itself) would function without any indication that there is an error but low and behold you access a file on another drive through Capture One, Photoshop, Expression Media, etc... and you notice a performance issue. The cause? Your other drive is failing or has something else causing an issue. So, I'll repeat one last time for those in the cheap seats... If you are having ANY performance issue, the first step is to simplify the possible factors in the equation and work off of the same drive that the OS and software are running from. If the issue disappears when working off of your Boot Drive, it's time to look at the stability of your other source.
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