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Is A Pixelated Preview Normal?

NN219018UL
Hi.... I'm new to C1. Downloaded the trial version a few days ago. I don't know if this is the way C1 works or if I have a problem. My preview is generated beautifully in the viewer window, but no matter which adjustment I make, whether it's exposure, contrast, kelvin, tint, etc, etc..., my preview pixelates for about a second or two. This is very annoying because you don't see your adjustments in real-time. In Camera Raw and LR2, this doesn't happen. The adjustments are smooth and don't pixelate the image. Also, I've gotten the dreaded "Can't Generate Thumbnails" error, so you know that I'm running Snow Leopard. I've opened a case with tech support and read all of the forum posts, but no luck so far. Is it possible that the error and my pixelation are somehow tied to each other, or two separate issues?

Greg
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  • Paul Steunebrink
    Two separate issues. The preview redraws after each adjustment resulting is a short period of what you called pixelation. The other issue is a Snow Leopard issue. Hope support can help you to solve this quickly.
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  • NN219018UL
    [quote="Paul_E" wrote:
    Two separate issues. The preview redraws after each adjustment resulting is a short period of what you called pixelation. The other issue is a Snow Leopard issue. Hope support can help you to solve this quickly.


    Thanks for replying Paul. So your preview pixelates, or pixelizes, also? This is normal? This is the way C1 works? If it is, then I'll learn to live with it. It's just that I'm so used the the nice smooth transitions in Lightroom.

    Greg
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  • Paul Steunebrink
    [quote="NN219018UL" wrote:
    [quote="Paul_E" wrote:
    Two separate issues. The preview redraws after each adjustment resulting is a short period of what you called pixelation. The other issue is a Snow Leopard issue. Hope support can help you to solve this quickly.


    Thanks for replying Paul. So your preview pixelates, or pixelizes, also? This is normal? This is the way C1 works? If it is, then I'll learn to live with it. It's just that I'm so used the the nice smooth transitions in Lightroom.

    Greg

    Yes, this is normal.
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  • Drew Altdo
    [quote="Paul_E" wrote:
    Yes, this is normal.


    BUT... Only for a Quick Second.
    If your images stay pixelated then you may be experiencing this issue----> http://xchange.phaseone.com/HOME/Conten ... nguageID=1
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  • Bob6
    Actually, he may be referring to the Pixel Cache size I mentioned in another post. Go to Preferences and change it from the low number it is (default is 1000) to something higher. The problem is that it renders for the screen size, but then when you make an adjustment, it defaults back to the smaller preview. When you let go, it gets bigger and sharper again. Changing the preview resolution fixes that lag, depending on your monitor (Cp1 window) size.
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  • Drew Altdo
    Bob,
    That is a good suggestion, however in this case we confirmed through a support case that the issue was the confusion over the preview redraw for that one quick moment.
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  • NN131782UL26
    I am having the same problem with the pixilation but I can never get it to "clear" itself up. I have done all of the suggestions with preferences, etc.
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  • Drew Altdo
    Create a support case and we'll take a closer look.
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