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No Response from Customer Support?

mshakeshaft
I have now written to customer support on two occasions enquiring about the educational discount price for Capture One. I am a university lecturer in the UK. I have recently been evaluating Capture One and would like to buy a copy. In the FAQ it says contact support for details, but no one replies! Could someone please help?

Thank you.

Martin
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Kommentare

6 Kommentare

Datum Stimmen
  • mshakeshaft
    So no reply to 2 emails and no reply on the forum? It does say a lot about customer support.
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  • BeO
    Top Commenter
    No mention how long you've been waiting...

    Have you created a (or two) support case(s)? You have to push two buttons to actually create a new case, if in doubt you can check your cases under "my cases" when you're logged in.

    BeO
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  • Michael Sonshine
    [quote="mshakeshaft" wrote:
    So no reply to 2 emails and no reply on the forum? It does say a lot about customer support.

    You probably need to create an actual support case rather than just email them.

    I have submitted perhaps 8 or 10 support cases over the 3 or 4 years I have been using CaptureOne and they have replied to all of them. I have not always been happy with the response ("No, we have no plans to implement that" or "Yes, that is expected functionality") but they have always replied.
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  • Henrik Lorenzen
    they do reply but do they fix the issues .....
    i makde a support case for geotagging and smart files 11 months ago i have been told a few times it will be fixed but still no fix!!!!!
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  • SFA
    [quote="mshakeshaft" wrote:
    So no reply to 2 emails and no reply on the forum? It does say a lot about customer support.


    This is primarily a User to User forum, Martin.

    Some Capture One technical people do visit from time to time but other than for official announcements it is not seen as an official part of the job.

    I am not aware of any comments about educational discounts and could find nothing on the web site. Presumably you could not either, hence the question. It may be worth making contact with a country partner that supplies software to identify what might be possible.

    Failing that create a Support Case and the Support team will direct your enquiry to whoever is best placed to respond.

    HTH.


    Grant
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  • Permanently deleted user
    I have always got a 24 hour maximum response time (worst case - its usually less) from phase one tech support.
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