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Capture One 8.2 won't load

Brian Maxwell
I am trying to upgrade from v 7.2.2 to 8.2. I downloaded the installer and it ran successfully with no errors.

When I try to open the program, I get the following error message:

" Operation caused an invalid state."

"One or more files that are required for the application to run are missing. Please reinstall the application"

I have created a case with Phase One but they can't figure it out. They suggested I uninstall and reinstall the NET framework which I have done. I have tried uninstalling and reinstalling Capture One and NET with reboots in between. I have downloaded the installer many times.

I'm running out of ideas.

Has anyone else had this problem and solved it? All of my drivers are up to date and Win 7 is updated. I am running the 64 bit version of Win 7 and trying to install the 64 bit version of Capture One Pro 8.2

Any help is much appreciated.

Thanks,

Brian
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Kommentare

16 Kommentare

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  • SFA
    Brian,

    Did you update the 7.2.2 installation or write 8.2 into a new folder leaving the previous version as it was?

    Grant
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  • Brian Maxwell
    Grant,

    Thank you for the quick reply.

    Originally, I installed it to a new directory. Eventually, Phase One recommended I uninstall 7.2.2 and do a fresh install of CO 8.2. That did not solve the problem. I backed up the 7.2 directory structure and all of my presets and styles so I can go back to 7.2.2 but I'd like to try 8.2.
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  • SFA
    Hi Brian,

    I have always installed in a new directory without any problems. One has to be careful about non-reversable updates and sharing certain settings but in the main I have not seen any unusual problems.

    Have you tried running 8.2 as Administrator? Was 8.2 installed as Administrator?

    Have you tried re-installing 7.2.2 (or later V7) to see if that would work?


    Grant
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  • Brian Maxwell
    I did install it as an administrator.

    I haven't tried running it as Admin. I'll try that later.

    And no, I haven't tried reinstalling 7.2.2, that is a good idea.

    Thanks for your help,

    Brian
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  • Brian Maxwell
    I just tried a few other ideas, then reinstalled CO 8.2 as an administrator (not new)

    Then I tried to run it as administrator. Still gives the same error.

    Very frustrating. I don't want to reinstall Windows since that will set me back in just about every area.

    But it is looking like I might have to. I have a system image from right after I reinstalled last time so I could try that. I made a system image right before I uninstalled CO 7.2.2 so I can get back to where I was. It just takes a lot of time.

    I'll wait another day to see if Phase One or someone else has any new ideas before I try that.

    Thanks again for the suggestions.

    Brian
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  • Paul Steunebrink
    Firewall, antivirus and these kind things can kill an application. You might want to check that out.
    Also: start with the shift key pressed to prevent opening any session or catalog (the error does not point in that direction, but it is easy to try)

    There is probably something in your setup that is preventing CO8 from running. The strange thing is that CO7 still runs, does it?

    By the way, on Windows the different main releases are installed in different program folders by deafault, so you can have both insatlled without issues.
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  • Permanently deleted user
    Only some wild guessing here because when I went from C7 to C8 some weeks after it came out I had similar problems with initial install. Unfortunately I don't remember correctly about the reasons and how the problems were solved but I'm under the impression it had to do with Net and the necessary steps to install the (new) version required by C8 in Windows. Not sure if I downloaded it from MS's site. But as far as I remember it was a more manual process than one usually would expect from such an update. Such as removing old net version first and installing new then. This solved, C8 installed just fine and is running since.
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  • Brian Maxwell
    Paul, Michael,

    Thank you for your suggestions and help. I think I am going to try rolling back to a system image from right after I installed Windows in Dec. That was a clean install with minimal apps loaded so whatever is interfering was probably not on the machine.

    I have tried turning off the firewall and anti-virus and running as an admin but I always get the same results. It does seem like it could be .NET but I have uninstalled and reinstalled multiple times.

    I'll post back when I have some news.

    Thank you all for your help.

    Brian
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  • SFA
    Brian,

    Have you checked the Windows Event logs? In Computer Management from the Control Panel.


    Grant
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  • Brian Maxwell
    Grant,

    Thanks for the tip. I wasn't aware of this. I"ll look tonight when I get home.

    Brian
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  • Brian Maxwell
    Good News!

    I uninstalled CO 8.2 taking care to delete the directories in the PROGRAMDATA folder and the directories in the user\appdata\local folder (i.e. Capture One and Phase_One )

    Then I downloaded the 8.2.2 version and installed it. It went smoothly. The only other thing I did differently was select 'Try' instead of 'activate' and 'New to Capture One'.

    It opened fine. I activated it and it works fine.

    I wonder if it was the new installer or some other combinations of things.

    I'm not sure what happened but I did not reinstall Windows or roll back to a previous system image.

    Thank you for your help.
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  • Brian Maxwell
    I have an update on this problem. After my last post, the problem recurred 2 or 3 times without warning. I finally tracked the problem down to Windows update and through the help of others, to a specific Windows Update.

    It turns out that on my machine, Platform Update for Windows x64 KB2670838 causes Desktop Window Manager errors which appear to be the root of the Capture One 8.2, and 8.2.2 loading problems initially described.

    If anyone else experiences this problem. you can remove just this update and it solves the problem. Removing this update does remove IE 10 but I don't consider that a significant loss.

    I hope this will help someone else. There is no need to uninstall C1 or the .NET framework or any of the other hoops I jumped through.

    Good luck to all,

    Brian
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  • SFA
    Excellent sleuthing Brian!

    Well done.

    I always have some trepidation when applying Windows Updates although to be fair things are a lot better these days than they used to be a few years back.

    My current machine seems to be happy with almost everything - so far. The only regular visible problem I can point to is the Flash Player. Use in conjunction with Firefox it always seems to be crashing but fortunately not killing the system or FF. My assumption is that the developers have yet to find a way of preventing the advert developers using dodgy code.

    I'll check the update on my machine - but I have had a couple of recent instance of C1 "disappearing" when not in in active use. In fact the last time was overnight when nothing interactive was happening at all as far as I know. Not even a virus scan.


    Thanks for the update.


    Grant
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  • Permanently deleted user
    Hi Grant

    Very interesting to read your side reference to Flash Player. For a few weeks I have put up with useless pop-ups and such-like related to Flash, and "attacks" from advertisers. All this despite well-maintained anti-spam, anti-virus software that assured me my computer was clean.

    I have now reloaded from scratch all that I need (I stress 'need') for my photo work. My computer is now running smoothly in cruise control. It is my experience that a total restart every few months (it takes me a couple of days - 220 updates now for Win7!) is the easiest way to get rid of the junk that accumulates over time when browsing the internet and trying out new software.

    So, back to basics now (again) until I get tempted to learn a bit more. Touch wood, all my previous problems have disappeared. I'm sorry I cannot comment on C1 at the moment. Rightly or wrongly it is my impression that Phase One pushes the MS envelope a little bit more with each C1 release, NET updates, etc. I think there is a market for a stripped-down version of C1 aimed specifically for run of the mill DSLR users like myself. Forget Sessions, etc. KISS - keep it simple stupid. Now where have I seen this before? Ah yes, an IT department.

    All the best, Peter
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  • SFA
    [quote="Peter" wrote:
    Hi Grant

    Very interesting to read your side reference to Flash Player. For a few weeks I have put up with useless pop-ups and such-like related to Flash, and "attacks" from advertisers. All this despite well-maintained anti-spam, anti-virus software that assured me my computer was clean.

    I have now reloaded from scratch all that I need (I stress 'need') for my photo work. My computer is now running smoothly in cruise control. It is my experience that a total restart every few months (it takes me a couple of days - 220 updates now for Win7!) is the easiest way to get rid of the junk that accumulates over time when browsing the internet and trying out new software.

    So, back to basics now (again) until I get tempted to learn a bit more. Touch wood, all my previous problems have disappeared. I'm sorry I cannot comment on C1 at the moment. Rightly or wrongly it is my impression that Phase One pushes the MS envelope a little bit more with each C1 release, NET updates, etc. I think there is a market for a stripped-down version of C1 aimed specifically for run of the mill DSLR users like myself. Forget Sessions, etc. KISS - keep it simple stupid. Now where have I seen this before? Ah yes, an IT department.

    All the best, Peter


    Peter,

    I don't have any specific problems with P1 & Win 7 that I am aware of.

    From a couple of alternative sources and nothing at all to do with photo processing I have some insight (I won't profess to claim I understand the intricacies) into the issues of dealing with windows updates and the effort of what one might call third party partners who supply code that few companies have the resources to attempt to produce themselves.

    Low level stuff where the experts would be unkindly and insufficiently referred to as "anoraks". I mean that both kindly and with reverence.

    There are so many points of contact at which small anomalies or temporary incompatibilities, unknown at the time, can cause havoc that I am, frankly, amazed that anything works at all.

    If one pushes the envelope to try an achieve first mover advantage is it indeed a very courageous thing to do.

    In my personal experience - and I know this is not the experience of some people posting on the forums - C1 has been one of the most stable pieces of software I have used in the past few years.

    It's not without a few problems but then what is?

    If one considers Government systems, which are not necessarily more complicated other than in the size of the database, and how they have consistently failed to deliver results (or indeed anything) despite (or should that be because of) being developed by large numbers of staff in Multinational businesses one has to be somewhat impressed with what smaller teams can develop given half a chance.

    All the time their development environment is changing, sometimes for the good (even if it means recoding AGAIN) and sometime for the worse, especially when the worse is undocumented.

    Add in the Apple version of MS chaos and life does not get easier.

    Be thankful the there is no Linux version - there is a whole new world of pain out there for those who are not prepared or willing to be pioneers. (For those who are prepared to be pioneers there may well be huge benefits but I rather suspect that the prepared to unprepared ratio is rather small.)

    Should I mention Android (et al) and the joys of owning an iPhone?

    Nope, best to stop there I think.


    Grant
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  • NN88793112
    Hello guys
    Huh I've got it with Win 8.1 and all version C1 above 8.1.1 it means 9.0 too. Tried all step up and step down - no success ☹️
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