Activating C1 on new computer

dpz

• 12. August 2007 18:47

Is anybody there from PhaseOne??

I've just updated to an intel desktop. C1 has been installed on a g4 laptop - now sold with the h/disc zero'd out: On my G5 tower - now sold with the h/disc zero'd out:
I have C1 successfully installed on my new intel laptop but for the life of me cannot get an activation code for the intel tower. the page keeps telling me 'key invalid (incorrect_activation_profile) ?????????

I think I may possibly have 2 i.d's on your system but can find no method of deleting one of. Any clues to both of the above?
Thanks

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  Anonymous

  • 13. August 2007 14:02

  dpz,
  
  For assistance with Activations, always submit a Support Case:
  
  Technical Support Site: http://support.phaseone.com
  
  Include your email for Profile used and/or your Product Key.
  
  Regards,
  K C

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  dpz

  • 13. August 2007 20:18

  It seems to me that attempting to start a 'support case' as you call them is like pissing into the wind. all your website seems to do is send me in circles
  
  I've spent the best part of a small yacht on one of your digital backs. Bought Capture 1 Pro - not the bundled LE edition.
  
  Getting some form of sensible response from you people or even a an answer......... I'd have more opportunity of getting an audience with the Pope.
  
  I've paid my money ...and some. How do I get your programme installed on my new computer? I'm in the middle of a very large shoot and would like a solution & look forward to receiving something resembling one.

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  Anonymous

  • 13. August 2007 21:10

  dpz,
  
  As a Phase One Digital Back owner, your first line of support will always be your Dealer.
  Unfortunately, for Activation problems they cannot help but with exception of submitting a Support Case on your behalf.
  
  The wind is bound to die-down at some point, ...then you can submit a Support Case to get assistance.
  The Support System works quite well and is monitored 18 hours / day M - F so you will get a timely response and the case is not closed until resolved.
  Submitting a Case is explained in detail in Knowledge Base article # 2135
  http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
  
  The Activation process should be easy and only take a few minutes time.
  However, you have created 4 different Profiles of which only 2 have been completed and validated correctly. The other 2 are in an invalid state.
  It is one of these that you have used for previous activations so there are some issues here.
  Creating multiple profiles becomes confusing and frustrating especially for PRO owners because it is a Single User License.
  Only 1 Profile should be used and maintained for All Activations.
  The information can be edited / updated including email address and password.
  
  All of this has to be handled internally by Customer Support for obvious reasons.
  Please submit a Support Case with your Name or Product Key included so this can be straightened out for you. Be sure to let them know which of the 4 emails / Profiles you want to use for activations.
  
  Cheers,
  K C

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