Deactivated!
I started C1P this morning to be met with a box telling me my copy was deactivated and I am now in trial mode. Has anyone else experienced this? No problems before and I use it almost every day. I reactivated with my licence key OK but will I have lost one activation?
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You shouldn't have lost an activation - the way they work is that you are allowed 3 (I think) activations but what that means is that you can run it on 3 computers at the same time. If you get a 4th computer you can activate it on that instead of one of the others if you deactivate it on one of the others. You can check your activations by going to your account on the Phase One site.
Ian0 -
Thanks. I just looked Yes, today's activation has been logged and so I have an alleged 3 computers activated whereas I only have two computers with C1P installed. Do I just deactivate one of the earlier activations and hope it is the right one? 0 -
[quote="rafikiphoto" wrote:
Thanks. I just looked Yes, today's activation has been logged and so I have an alleged 3 computers activated whereas I only have two computers with C1P installed. Do I just deactivate one of the earlier activations and hope it is the right one?
If you can work out which one is which on their site, then yes you can safely deactivate one. If you can't work it out, there is no harm in deactivating all of them on the site and starting again with the two you want.
Ian0 -
Thanks, Ian. I'll give it a go. 0 -
[quote="rafikiphoto" wrote:
I started C1P this morning to be met with a box telling me my copy was deactivated and I am now in trial mode. Has anyone else experienced this? No problems before and I use it almost every day. I reactivated with my licence key OK but will I have lost one activation?
I get this a lot with V9 - I have an eSATA dock where I swap out 2 drives for backups etc. If I change a drive it's a crap shoot whether or not C1 will deactivate itself or not.. I rarely turn my workstation off, so will leave C1 running for days at a time because of this.. (haven't had it happen for a while "touch wood")0 -
As with other applications, Capture One uses a combined hardware-ID, made up by the "sum" of all the hardware.
If this changes, by adding or removing components, that are not considered removable, this ID changes.
When the ID changes, the activation is considered invalid, as it not the same footprint any longer.
The hardware is made and maintained by Windows, so from the view of Capture One, it can't see if it is an esata drive or the CPU etc. that have been changed.0 -
In my case, I shut C1 down in the evening and started it in the morning as I always do but it was deactivated so I am wondering what could have happened in the meantime. Overnight with the computer signed out. 0 -
[quote="rafikiphoto" wrote:
In my case, I shut C1 down in the evening and started it in the morning as I always do but it was deactivated so I am wondering what could have happened in the meantime. Overnight with the computer signed out.
Any changes (caused by whatever activity - reallocation of a drive?) made when the system was running previously but not "committed" until a re-boot might result in that sort of problem perhaps if using an external (i.e. "movable" in windows terms) drive. Even something like a Windows update could, I suppose, invoke some sort of change that gives the systen a new identity in licencing terms.
That said it's not a problem I have using external drives on USB so there may be something specific (and perhaps fixable) about your configuration that can be identified as the source of the anomaly.
Grant0 -
I guess the best thing to do is, as suggested above, deactivate them all online and reactivate my two laptops and see if it happens again. 0
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