i need support center to help me out asap.

Permanently deleted user

• 8. Juli 2020 19:06

Since capture one 20 didn't open, I couldn't open it because I didn't know the product key after uninstalling 10 I used before. And because I don't understand English, it is a strange translation. I have to use it for work after 6 hours, but I have no idea. Do you have a support center phone number? I'm really in trouble.

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  cayenne

  • 8. Juli 2020 19:13

  I believe this is ONLY a user based forum.

  To get help from Capture One support, you might start clicking the button at the top of the screen labeled "Submit a request" to get something into the Capture One support folks.

  I hope that helps you...good luck!!

   

  C

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  Permanently deleted user

  • 8. Juli 2020 19:32

  Something to try while waiting for help.   

  Open Mac System Preferences.  Click on Users and Groups.  Click on the lock on the bottom left of the screen and enter your password.   Then click the + button to create a new user.

  Once the new user is created log in as that new user.  Try to run Capture One.   Does it work?

  I don't know if that will temporarily resolve your issue, but it only takes a few minutes to try.

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  Permanently deleted user

  • 8. Juli 2020 23:52

  thank you guys!

  I can now open the Capture One Catalog in the Pictures folder after discarding it all.

  appriciate your　kindness

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